[Federal Register Volume 78, Number 222 (Monday, November 18, 2013)]
[Notices]
[Pages 69097-69098]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-27494]


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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency

[Docket ID: FEMA-2013-0047; OMB No. 1660-NEW]


Agency Information Collection Activities: Proposed Collection; 
Comment Request

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice.

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SUMMARY: The Federal Emergency Management Agency, as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public and other Federal agencies to take this opportunity 
to comment on a new information collection. In accordance with the 
Paperwork Reduction Act of 1995, this notice seeks comments concerning 
the SalesForce Customer Relationship Management System.

DATES: Comments must be submitted on or before January 17, 2014.

ADDRESSES: To avoid duplicate submissions to the docket, please use 
only one of the following means to submit comments:

[[Page 69098]]

    (1) Online. Submit comments at www.regulations.gov under Docket ID 
FEMA-2013-0047. Follow the instructions for submitting comments.
    (2) Mail. Submit written comments to Docket Manager, Office of 
Chief Counsel, DHS/FEMA, 500 C Street SW., Room 835, Washington, DC 
20472-3100.
    (3) Facsimile. Submit comments to (703) 483-2999.
    All submissions received must include the agency name and Docket 
ID. Regardless of the method used for submitting comments or material, 
all submissions will be posted, without change, to the Federal 
eRulemaking Portal at http://www.regulations.gov, and will include any 
personal information you provide. Therefore, submitting this 
information makes it public. You may wish to read the Privacy Act 
notice that is available via the link in the footer of 
www.regulations.gov.

FOR FURTHER INFORMATION CONTACT: Contact Traci D. Crawford, Program 
Analyst, FEMA, Office of External Affairs, (202) 646-3164 for 
additional information. You may contact the Records Management Division 
for copies of the proposed collection of information at facsimile 
number (202) 646-3347 or email address: [email protected].

SUPPLEMENTARY INFORMATION: FEMA Office of External Affairs, Public 
Affairs Division, is implementing the SalesForce Customer Relationship 
Management (CRM) system to improve the response to correspondences from 
individuals seeking information from a FEMA program office pursuant to 
Exec. Order No. 13411, which calls for improvements to the delivery of 
Federal disaster assistance by providing disaster survivors with 
``prompt and efficient access to Federal disaster assistance, as well 
as information regarding assistance available from State and local 
government and private sector sources.'' The SalesForce CRM provides a 
centralized portal to manage frequently asked questions relating to 
Federal, State, local, and tribal information.

Collection of Information

    Title: The SalesForce Customer Relationship Management System Web-
form allowing an Individual to Submit Correspondence to FEMA.
    OMB Number: 1660-NEW.
    Type of Information Collection: New information collection.
    FEMA Forms: None.
    Abstract: FEMA correspondence teams respond to questions from 
individuals covering various topics. Depending on the topic searched, 
the CRM queries the database of pre-approved questions and answers. If 
the search result does not provide the desired answer, the citizen is 
provided a link to the web-form to submit their inquiry (i.e. question/
comment) to the proper component (i.e. program office) for a response. 
In general, a citizen's inquiry may range from publications requests, 
how to apply for grants, or reimbursement criterion. The minimal 
collection of Personally Identifiable Information (PII) is necessary 
for FEMA correspondence teams to carry out their mission of responding 
to citizens who seek assistance.
    Affected Public: Individuals or households; Business or other for-
profit; Not-for-profit institutions; Farms; Federal Government; State, 
Local, Tribal Government.
    Number of Respondents: 25,000.
    Number of Responses: 25,000.
    Estimated Total Annual Burden Hours: 833 hours.

                                                       Estimated Annualized Burden Hours and Costs
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                                                                                                                      Total
                                                                             Number of       Total       Average      annual    Average    Total annual
        Type of respondent             Form name/form        Number of     responses per   number of    burden per    burden     hourly     respondent
                                           number           respondents     respondent     responses     response      (in     wage rate       cost
                                                                                                        (in hours)    hours)
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Individuals or households;          SalesForce..........          25,000               1       25,000       0.0333        833     $30.81      $25,664.73
 Business or other for-profit; Not- /No Form............                                                 (2 mins.)
 for-profit institutions; Farms;
 Federal Government; State, Local,
 Tribal Government.
                                                         -----------------------------------------------------------------------------------------------
    Total.........................  ....................          25,000  ..............       25,000  ...........        833  .........      $25,664.73
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 Note: The ``Avg. Hourly Wage Rate'' for each respondent includes a 1.4 multiplier to reflect a fully-loaded wage rate.

    Estimated Cost: The estimated annual cost to respondents for the 
hour burden is $25,664.73. There are no annual costs to respondents 
operations and maintenance costs for technical services. There is no 
annual start-up or capital costs. The cost to the Federal Government is 
$645,008.00.

Comments

    Comments may be submitted as indicated in the ADDRESSES caption 
above. Comments are solicited to (a) Evaluate whether the proposed data 
collection is necessary for the proper performance of the agency, 
including whether the information shall have practical utility; (b) 
evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information, including the validity of the 
methodology and assumptions used; (c) enhance the quality, utility, and 
clarity of the information to be collected; and (d) minimize the burden 
of the collection of information on those who are to respond, including 
through the use of appropriate automated, electronic, mechanical, or 
other technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses.

    Dated: November 8, 2013.
Charlene D. Myrthil,
Director, Records Management Division, Mission Support Bureau, Federal 
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2013-27494 Filed 11-15-13; 8:45 am]
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