[Federal Register Volume 78, Number 220 (Thursday, November 14, 2013)]
[Notices]
[Pages 68451-68452]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-27275]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Centers for Disease Control and Prevention

[30-Day 14-14BX]


Agency Forms Undergoing Paperwork Reduction Act Review

    The Centers for Disease Control and Prevention (CDC) publishes a 
list of information collection requests under review by the Office of 
Management and Budget (OMB) in compliance with the Paperwork Reduction 
Act (44 U.S.C. Chapter 35). To request a copy of these requests, call 
(404) 639-7570 or send an email to [email protected]. Send written comments 
to CDC Desk Officer, Office of Management and Budget, Washington, DC 
20503 or by fax to (202) 395-5806. Written comments should be received 
within 30 days of this notice.

Proposed Project

    Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery--NEW--Centers for Disease Control and 
Prevention (CDC), Office of the Associate Director for Communication 
(OADC).
    As part of a Federal Government-wide effort to streamline the 
process to see feedback from the public on service delivery, the CDC 
has submitted a Generic Information Collection Request (Generic ICR): 
``Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery'' to OMB for approval under the Paperwork 
Reduction Act (PRA) (44 U.S.C. 3501 et. Seq.).
    To request additional information, please contact Kimberly S. Lane, 
Centers for Disease Control and Prevention, 1600 Clifton Road, MS-D74, 
Atlanta, GA 30333 or send an email to [email protected].

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management. Feedback collected under this generic

[[Page 68452]]

clearance will provide useful information, but it will not yield data 
that can be generalized to the overall population. This type of generic 
clearance for qualitative information will not be used for quantitative 
information collections that are designed to yield reliably actionable 
results, such as monitoring trends over time or documenting program 
performance. Such data uses require more rigorous designs that address: 
the target population to which generalization will be made, the 
sampling frame, the sample design (including stratification and 
clustering), the precision requirements or power calculations that 
justify the proposed sample size, the expected response rate, methods 
for assessing potential non-response bias, the protocols for data 
collection, and any testing procedures that were or will be undertaken 
prior fielding the study. Depending on the degree of influence the 
results are likely to have, such collections may still be eligible for 
submission for other generic mechanisms that are designed to yield 
quantitative results.
    The Agency received no comments in response to the 60-day notice 
published in the Federal Register on December 22, 2010 (75 FR 80542).
    This is a new collection of information. Individual respondents can 
participate in the telephone survey voluntary. Below we provide CDC's 
projected annualized estimate for next three years. There is no cost to 
respondents other than their time. The estimated annualized burden 
hours for this data collection activity are 4,000.

                                        Estimated Annualized Burden Hours
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                                                                    Annual
             Type of collection                Average number   frequency per    Average number   Average hours
                                              of  respondents      response      of activities     per response
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Interactive Voice Surveys, Online Surveys...          60,000                1                1             4/60
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Kimberly S. Lane,
Deputy Director, Office of Scientific Integrity, Office of the 
Associate Director for Science, Office of the Director, Centers for 
Disease Control and Prevention.
[FR Doc. 2013-27275 Filed 11-13-13; 8:45 am]
BILLING CODE 4163-18-P