[Federal Register Volume 78, Number 215 (Wednesday, November 6, 2013)]
[Notices]
[Pages 66750-66751]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-26610]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Proposed Collection; 60-Day Comment Request; Customer and Other 
Partners Satisfaction Surveys

    Summary: In compliance with the requirement of Section 
3506(c)(2)(A) of the Paperwork Reduction Act of 1995 for the 
opportunity for public comment on the proposed data collection 
projects, the National Institutes of Health Clinical Center (CC) will 
publish periodic summaries of proposed projects to be submitted to the 
Office of Management and Budget (OMB) for review and approval.
    Written comments and/or suggestions from the public and affected 
agencies are invited to address one or more of the following points: 
(1) Whether the proposed collection of information is necessary for the 
proper performance of the function of the agency, including whether the 
information will have practical utility; (2) The accuracy of the 
agency's estimate of the burden of the proposed collection of 
information, including the validity of the methodology and assumptions 
used; (3) The quality, utility, and clarity of the information to be 
collected; and (4) Whether the proposed collection minimizes the burden 
of the collection of information on those who are to respond, including 
the use of appropriate automated, electronic, mechanical, or other 
technological collection techniques or other forms of information 
technology.
    To Submit Comments and for Further Information: To obtain a copy of 
the data collection plans and instruments, submit comments in writing, 
or request more information on the proposed project, contact: Dr. David 
K. Henderson, Deputy Director for Clinical Care, National Institutes of 
Health Clinical Center, 10 Center Drive, Bldg. 10, Rm. 6-1480, 
Bethesda, MD 20892 or call non-toll-free number (301) 496-3515 or email 
your request, including your address to: [email protected]. Formal requests 
for additional plans and instruments must be requested in writing.
    Comment Due Date: Comments regarding this information collection 
are best assured of having their full effect if received within 60 days 
of the date of this publication.
    Proposed Collection: Title: Generic Clearance for Surveys of 
Customers and Other Partners, 0925-0458, Expiration Date 12/31/2013, 
Type of Submission: Extension, National Institutes of Health Clinical 
Center (CC), National Institutes of Health (NIH).
    Need and Use of Information Collection: The information collected 
in these surveys will be used by Clinical Center personnel: (1) To 
evaluate the perceptions of various Clinical Center customers and other 
partners of Clinical Center services; (2) to assist with the design of 
modifications of these services, based on customer input; (3) to 
develop new services, based on customer need; (4) to evaluate the 
perceptions of various Clinical Center customers and other partners of 
implemented service modifications, and (5) for hospital accreditation. 
These surveys are voluntary and necessary for the proper performance of 
Clinical Center functions and will almost certainly lead to quality 
improvement activities that will enhance and/or streamline the Clinical 
Center's operations. The major mechanisms by which the Clinical Center 
will request customer input is through surveys and focus groups. The 
surveys will be tailored specifically to each class of customer and to 
that class of customer's needs. Surveys will either be collected as 
written documents, as faxed documents, mailed electronically or 
collected via the web or by telephone from customers. Information 
gathered from these surveys of Clinical Center customers and other 
partners will be presented to, and used directly by, Clinical Center 
management to enhance the services and operations of our organization.
    OMB approval is requested for 3 years. There are no costs to 
respondents other than their time. The total estimated annualized 
burden hours are 4,900.

                                                     FY 2014
----------------------------------------------------------------------------------------------------------------
                                                                  Number of       Average time
             Type of respondent                  Number of      responses per     per response     Total annual
                                                respondents       respondent       (in hours)      hour burden
----------------------------------------------------------------------------------------------------------------
Clinical Center Patients....................            5000                1            30/60             2500
Family Members of Patients..................            2000                1            30/60             1000
Visitors to the Clinical Center.............             500                1            10/60               84
NIH Intramural Collaborators................            2000                1            10/60              334
Vendors and Collaborating Commercial                     500                1            20/60              167
 Enterprises................................
Professionals and Organizations Referring               2000                1            20/60              667
 Patients...................................
Regulators..................................              30                1            20/60               10
Volunteers..................................             275                1            30/60              138
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                                                     FY 2015
----------------------------------------------------------------------------------------------------------------
                                                                  Number of       Average time
             Type of respondent                  Number of      responses per     per response     Total annual
                                                respondents       respondent       (in hours)      hour burden
----------------------------------------------------------------------------------------------------------------
Clinical Center Patients....................            5000                1            30/60             2500
Family Members of Patients..................            2000                1            30/60             1000
Visitors to the Clinical Center.............             500                1            10/60               84
NIH Intramural Collaborators................            2000                1            10/60              334
Vendors and Collaborating Commercial                     500                1            20/60              167
 Enterprises................................
Professionals and Organizations Referring               2000                1            20/60              667
 Patients...................................
Regulators..................................              30                1            20/60               10

[[Page 66751]]

 
Volunteers..................................             275                1            30/60              138
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                                                     FY 2016
----------------------------------------------------------------------------------------------------------------
                                                                  Number of       Average time
             Type of respondent                  Number of      responses per     per response     Total annual
                                                respondents       respondent       (in hours)      hour burden
----------------------------------------------------------------------------------------------------------------
Clinical Center Patients....................            5000                1            30/60             2500
Family Members of Patients..................            2000                1            30/60             1000
Visitors to the Clinical Center.............             500                1            10/60               84
NIH Intramural Collaborators................            2000                1            10/60              334
Vendors and Collaborating Commercial                     500                1            20/60              167
 Enterprises................................
Professionals and Organizations Referring               2000                1            20/60              667
 Patients...................................
Regulators..................................              30                1            20/60               10
Volunteers..................................             275                1            30/60              138
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    Dated: October 28. 2013.
David K. Henderson,
Deputy Director for Clinical Care, CC, National Institutes of Health.
[FR Doc. 2013-26610 Filed 11-5-13; 8:45 am]
BILLING CODE 4140-01-P