[Federal Register Volume 78, Number 177 (Thursday, September 12, 2013)]
[Notices]
[Pages 56229-56230]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-22191]


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GENERAL SERVICES ADMINISTRATION

[OMB Control No. 3090-00XX; Docket No. 2013-0001; Sequence 7]


Information Collection; DigitalGov Customer Satisfaction Survey

AGENCY: Office of Citizen Services and Innovative Technologies (OCSIT), 
General Services Administration (GSA).

[[Page 56230]]


ACTION: Notice of request for comments regarding a new request for an 
OMB clearance.

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SUMMARY: Under the provisions of the Paperwork Reduction Act (44 U.S.C. 
chapter 35), the Regulatory Secretariat will submit to the Office of 
Management and Budget (OMB) a request to review and approve a new 
information collection requirement regarding the DigitalGov Web site 
Customer Satisfaction Survey.

DATES: Submit comments on or before November 12, 2013.

ADDRESSES: Submit comments identified by Information Collection 3090-
00xx; DigitalGov Customer Satisfaction Survey by any of the following 
methods:
     Regulations.gov: http://www.regulations.gov. Submit 
comments via the Federal eRulemaking portal for ``Information 
Collection 3090-00xx; DigitalGov Customer Satisfaction Survey''. Select 
the link ``Submit a Comment'' that corresponds with ``Information 
Collection 3090-00xx; DigitalGov Customer Satisfaction Survey''. Follow 
the instructions provided at the ``Submit a Comment'' screen. Please 
include your name, company name (if any), and ``Information Collection 
3090-00xx; DigitalGov Customer Satisfaction Survey'' on your attached 
document.
     Mail: General Services Administration, Regulatory 
Secretariat (MVCB), 1800 F Street NW., Washington, DC 20405. ATTN: Hada 
Flowers/IC 3090-00xx; DigitalGov Customer Satisfaction Survey.
    Instructions: Please submit comments only and cite ``Information 
Collection 3090-00XX; DigitalGov Customer Satisfaction Survey'' in all 
correspondence related to this collection. All comments received will 
be posted without change to http://www.regulations.gov, including any 
personal and/or business confidential information provided.

FOR FURTHER INFORMATION CONTACT: Rachel Flagg, Program Analyst, Center 
for Excellence in Digital Government, GSA, via email at 
[email protected] or by phone 509-850-5654.

SUPPLEMENTARY INFORMATION: 

A. Public Comments

    Public comments are particularly invited on: Whether this 
collection of information is necessary, whether it will have practical 
utility; whether our estimate of the public burden of this collection 
of information is accurate, and based on valid assumptions and 
methodology; ways to enhance the quality, utility, and clarity of the 
information to be collected; and ways in which we can minimize the 
burden of the collection of information on those who are to respond, 
through the use of appropriate technological collection techniques or 
other forms of information technology.

B. Purpose

    The Digital Government Strategy (May 2012) requires federal 
agencies to measure performance and customer satisfaction to improve 
service delivery. Since the Web is a primary channel for agencies to 
deliver government information and services to the American public, 
this collection will provide actionable data to help agencies improve 
their Web sites; enable agency compliance with the Digital Government 
Strategy; and streamline the PRA review process for Web site surveys, 
for both OMB and agencies.
    Online surveys are an industry best practice, and one of the most 
efficient ways for agencies to measure customer satisfaction. A random 
selection of visitors to government Web sites will be given the 
opportunity to complete a survey. Participation is voluntary and 
anonymous. Survey questions are documented on HowTo.gov. The data 
gathered will be used internally by agencies to improve service to 
government customers.

C. Annual Reporting Burden

    (Note, this burden is calculated only for GSA's HowTo.gov Web 
site.)
    The estimated annual burden:
    Respondents: 1800.
    Responses Per Respondent: 1.
    Total Annual Responses: 1800.
    Hours Per Response: .03.
    Total Burden Hours: 54.
    Obtaining Copies of Proposals: Requesters may obtain a copy of the 
information collection documents from the General Services 
Administration, Regulatory Secretariat (MVCB), 1800 F Street NW., 
Washington, DC 20405, telephone 202-501-4755.
    Please cite OMB Control No. 3090-XXXX, DigitalGov Customer 
Satisfaction Survey, in all correspondence.

    Dated: September 5, 2013.
Casey Coleman,
Chief Information Officer.
[FR Doc. 2013-22191 Filed 9-11-13; 8:45 am]
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