[Federal Register Volume 78, Number 173 (Friday, September 6, 2013)]
[Notices]
[Pages 54956-54957]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-21699]


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DEPARTMENT OF VETERANS AFFAIRS Code 8320-01

[OMB Control No. 2900-NEW]


Proposed Information Collection (Board of Veterans' Appeals Voice 
of the Veteran Appellant Surveys) Activity: Comment Request

AGENCY: Board of Veterans Affairs, Department of Veterans Affairs.

ACTION: Notice.

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SUMMARY: The Board of Veterans Affairs (BVA), Department of Veterans 
Affairs (VA), is announcing an opportunity for public comment on the 
proposed collection of certain information by the agency. Under the 
Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to 
publish notice in the Federal Register concerning each proposed 
collection of information, including each new collection, and allow 60 
days for public comment in response to the notice. This notice solicits 
comments information needed to enable the Board to gauge the 
effectiveness of the Board's process delivering information and 
assistance to Veterans, as well as assess Veterans' overall level of 
satisfaction with the Board experience. In addition, the data will be 
used by the Board to make potential improvements to the Board's 
operational processes and service delivery, which in turn, will enable 
the Board to serve Veterans in the most efficient and effective way 
possible.

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before November 5, 2013.

ADDRESSES: Submit written comments on the collection of information 
through the Federal Docket Management System (FDMS) at 
www.Regulations.gov or to Sue Hamlin, BVA, (01C2), Department of 
Veterans Affairs, 810 Vermont Avenue NW., Washington, DC 20420 or email 
[email protected]. Please refer to ``OMB Control No. 2900-NEW Board of 
Veterans' Appeals Voice of the Veteran Appellant Surveys'' in any 
correspondence. During the comment period, comments may be viewed 
online through FDMS.

FOR FURTHER INFORMATION CONTACT: Sue Hamlin at (202) 632-5100.

[[Page 54957]]


SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Pub. L. 104-13; 44 
U.S.C. 3501-3521), Federal agencies must obtain approval from the 
Office of Management and Budget (OMB) for each collection of 
information they conduct or sponsor. This request for comment is being 
made pursuant to Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, VBA 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of VBA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of VBA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Title: Board of Veterans' Appeals Voice of the Veteran Appellant 
Surveys.
    OMB Control Number: 2900-NEW, Board of Veterans' Appeals Voice of 
the Veteran Appellant Surveys.
    Type of Review: New collection.
    Abstract: Currently, the Board collects customer satisfaction on a 
very limited basis. Surveys are distributed after the hearing is 
conducted relying on respondents to mail in the postcard. The survey 
card only measures the appellant's satisfaction with the hearing 
process and response rates are low. The Board will benefit from 
obtaining direct feedback from Veterans regarding their experience with 
the Board with either the hearing or non-hearing experience. 
Specifically, the Veterans' feedback will provide the Board three key 
benefits: (1) Identify what is most important to Veterans in 
determining their satisfaction with both the hearing and non-hearing 
process; (2) determine what to do to improve experience; and (3) serve 
to guide training and/or operational activities aimed at enhancing the 
quality of service provided to Veterans.
    Affected Public: Individuals or Households.
    Estimated Annual Burden: 32,988.
    Estimated Average Burden per Respondent: 8.5 minutes.
    Frequency of Response: Quarterly.
    Estimated Number of Respondents: 117,816.

    Dated: September 3, 2013.

    By direction of the Secretary:
Crystal Rennie,
VA Clearance Officer, U.S. Department of Veterans Affairs.
[FR Doc. 2013-21699 Filed 9-5-13; 8:45 am]
BILLING CODE 8320-01-P