[Federal Register Volume 78, Number 143 (Thursday, July 25, 2013)]
[Notices]
[Page 44931]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-17852]


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BUREAU OF CONSUMER FINANCIAL PROTECTION

[Docket No: CFPB-2013-0022]


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

AGENCY: Bureau of Consumer Financial Protection.

ACTION: Notice and request for comment.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA), 
the Consumer Financial Protection Bureau (Bureau) is proposing a new 
generic information collection clearance titled, ``Generic Clearance 
for Consumer Complaint and Information Collection System (Testing and 
Feedback).''

DATES: Written comments are encouraged and must be received on or 
before August 26, 2013 to be assured of consideration.

ADDRESSES: You may submit comments, identified by the title of the 
information collection, OMB Control Number (see below), and docket 
number (see above), by any of the following methods:
     Electronic: http://www.regulations.gov. Follow the 
instructions for submitting comments.
     Mail/Hand Delivery/Courier: Consumer Financial Protection 
Bureau (Attention: PRA Office), 1700 G Street, NW., Washington, DC 
20552.
    Please note that comments submitted by fax or email and those 
submitted after the comment period will not be accepted. In general, 
all comments received will be posted without change to regulations.gov, 
including any personal information provided. Sensitive personal 
information, such as account numbers or social security numbers, should 
not be included.

FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of 
this information collection request is available at www.reginfo.gov. 
Requests for additional information should be directed to the Consumer 
Financial Protection Bureau, (Attention: PRA Office), 1700 G Street 
NW., Washington, DC 20552, (202) 435-9575, or email: [email protected]. 
Please do not submit comments to this email box.

SUPPLEMENTARY INFORMATION: 
    Title of Collection: Generic Clearance for Consumer Complaint and 
Information Collection System (Testing and Feedback).
    OMB Control Number: 3170-XXXX.
    Type of Review: New Generic Clearance Request.
    Affected Public: Individuals and Households; Businesses or other 
for-profit institutions; and State, Local or Tribal governments.
    Estimated Number of Respondents: 3,270,000.
    Estimated Total Annual Burden Hours: 418,260.
    Abstract: Under Section 1013(b)(3) of the Dodd-Frank Act, the 
Bureau facilitates the centralized collection of, monitoring of, and 
response to complaints and inquiries regarding consumer financial 
products or services. The tasks of developing new questions and 
improving upon existing complaint questions along with related feedback 
to improve the complaint processing system would benefit from the 
streamlined flexibility of the generic clearance process. This generic 
clearance will allow the Bureau to test and pilot new and improved 
questions and requests for information. Stakeholder feedback will be 
used by Consumer Response to inform program improvements and 
enhancements as well as establishing their priority.
    Request for Comments: The Bureau issued a 60-day Federal Register 
notice on October 31, 2011 76 FR 67128. Comments were solicited and 
continue to be invited on: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the Bureau, 
including whether the information shall have practical utility; (b) The 
accuracy of the Bureau's estimate of the burden of the collection of 
information, including the validity of the methods and the assumptions 
used; (c) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) Ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology. Comments submitted in response to this notice will be 
summarized and/or included in the request for Office of Management and 
Budget (OMB) approval. All comments will become a matter of public 
record.

    Dated: July 16, 2013.
Nellisha Ramdass,
Acting Deputy Chief Information Officer, Bureau of Consumer Financial 
Protection.
[FR Doc. 2013-17852 Filed 7-24-13; 8:45 am]
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