[Federal Register Volume 78, Number 130 (Monday, July 8, 2013)]
[Notices]
[Pages 40729-40730]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-16269]


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DEPARTMENT OF DEFENSE

Office of the Secretary

[Docket ID: DoD-2013-OS-0026]


Agency Information Collection Activities; Proposed Collection; 
Comment Request: Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Washington Headquarters Service (WHS), DOD.

ACTION: 30-day notice of submission of information collection approval 
from the Office of Management and Budget and request for comments.

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SUMMARY: As part of an effort to streamline the process to seek 
feedback from the public on service delivery, WHS has submitted a 
Generic Information Collection Request (Generic ICR): ``Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery '' to OMB for approval under the Paperwork Reduction Act (PRA) 
(44 U.S.C. 3501 et. seq.).

DATES: Comments must be submitted August 7, 2013.
    OMB Desk Officer: Ms. Jasmeet Seehra.

ADDRESSES: Written comments and recommendations on the proposed 
information collection should be sent to Ms. Seehra at the Office of 
Management and Budget, Desk Officer for DoD, Room 10236, New Executive 
Office Building, Washington, DC 20503.
    You may also submit comments, identified by docket number and 
title, by the following method:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
    Instructions: All submissions received must include the agency 
name, docket number and title for this Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make these submissions available for public viewing on the 
Internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information.

FOR FURTHER INFORMATION CONTACT: Ms. Patricia Toppings. To request 
additional information please contact Ms. Toppings, DoD Clearance 
Officer, at WHS/ESD Information Management Division, 4800 Mark Center 
Drive, East Tower, Suite 02G09, Alexandria, VA 22350-3100.

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic

[[Page 40730]]

clearance for qualitative information will not be used for quantitative 
information collections that are designed to yield reliably actionable 
results, such as monitoring trends over time or documenting program 
performance. Such data uses require more rigorous designs that address: 
the target population to which generalizations will be made, the 
sampling frame, the sample design (including stratification and 
clustering), the precision requirements or power calculations that 
justify the proposed sample size, the expected response rate, methods 
for assessing potential non-response bias, the protocols for data 
collection, and any testing procedures that were or will be undertaken 
prior fielding the study. Depending on the degree of influence the 
results are likely to have, such collections may still be eligible for 
submission for other generic mechanisms that are designed to yield 
quantitative results.
    Current Actions: Extension of a previous information collection for 
DoD's Interactive Customer Evaluation (ICE) system.
    Type of Review: Extension.
    Affected Public: Individuals or Households, Businesses or Other 
For-Profit.

Annual Estimates

    Expected Annual Number of Activities/Collections: 30,000
    Annual Number of Respondents: 322,570
    Annual Number of Responses: 322,570
    Frequency of Response: On Occasion
    Average Burden per Response: 4 min.
    Annual Burden Hours: 21505
    3-Year Estimates: The 3-Year ceiling for this Generic Collection 
will be:
    Total Expected Number of Activities/Collections: 34,500
    Total Number of Respondents: 967,710
    Total Number of Responses: 967,710
    Frequency of Response: On Occasion
    Average Burden per Response: 4 min.
    Total Burden Hours: 64,514
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget Control Number.

    Dated: July 2, 2013.
Aaron Siegel,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 2013-16269 Filed 7-5-13; 8:45 am]
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