[Federal Register Volume 78, Number 100 (Thursday, May 23, 2013)]
[Notices]
[Page 30896]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-12317]


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DEPARTMENT OF DEFENSE

Office of the Secretary

[Docket ID: DoD-2013-OS-0026]


Submission for OMB Review; Comment Request

ACTION: Notice.

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    The Department of Defense has submitted to OMB for clearance, the 
following proposal for collection of information under the provisions 
of the Paperwork Reduction Act (44 U.S.C. Chapter 35).

DATES: Consideration will be given to all comments received by June 24, 
2013.
    Title, Associated Form and OMB Number: Interactive Customer 
Evaluation (ICE)/Enterprise Voice of the Customer (EVoC) System; OMB 
Control Number 0704-0420.
    Type of Request: Revision to a Currently Approved Collection.
    Number of Respondents: 51,000.
    Responses per Respondent: 1.
    Annual Responses: 51,000.
    Average Burden per Response: 3 minutes.
    Annual Burden Hours: 2,550.
    Needs and Uses: The Interactive Customer Evaluation (ICE)/
Enterprise Voice of the Customer (EVoC) System automates and minimizes 
the use of the current manual paper comment cards and other customer 
satisfaction collection media, which exits at various customer service 
locations, throughout the DoD. Members of the public have the 
opportunity to give automated feedback to the service provider on the 
quality of their experience and their satisfaction level. This is a 
management tool for improving customer services.
    Affected Public: Individuals or households; business or other for-
profit.
    Frequency: On occasion.
    Respondent's Obligation: Voluntary.
    OMB Desk Officer: Ms. Jasmeet Seehra.
    Written comments and recommendations on the proposed information 
collection should be sent to Ms. Seehra at the Office of Management and 
Budget, Desk Officer for DoD, Room 10236, New Executive Office 
Building, Washington, DC 20503.
    You may also submit comments, identified by docket number and 
title, by the following method:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
    Instructions: All submissions received must include the agency 
name, docket number and title for this Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make these submissions available for public viewing on the 
Internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information.
    DoD Clearance Officer: Ms. Patricia Toppings.
    Written requests for copies of the information collection proposal 
should be sent to Ms. Toppings at WHS/ESD Information Management 
Division, 4800 Mark Center Drive, East Tower, Suite 02G09, Alexandria, 
VA 22350-3100.

    Dated: May 20, 2013.
Aaron Siegel,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 2013-12317 Filed 5-22-13; 8:45 am]
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