[Federal Register Volume 78, Number 97 (Monday, May 20, 2013)]
[Notices]
[Pages 29369-29370]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-11879]



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FEDERAL COMMUNICATIONS COMMISSION


Information Collections Being Reviewed by the Federal 
Communications Commission

AGENCY: Federal Communications Commission.

ACTION: Notice and request for comments.

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SUMMARY: As part of its continuing effort to reduce paperwork burdens, 
and as required by the Paperwork Reduction Act (PRA) of 1995 (44 U.S.C. 
3501-3520), the Federal Communications Commission invites the general 
public and other Federal agencies to take this opportunity to comment 
on the following information collections. Comments are requested 
concerning: whether the proposed collection of information is necessary 
for the proper performance of the functions of the Commission, 
including whether the information shall have practical utility; the 
accuracy of the Commission's burden estimate; ways to enhance the 
quality, utility, and clarity of the information collected; ways to 
minimize the burden of the collection of information on the 
respondents, including the use of automated collection techniques or 
other forms of information technology; and ways to further reduce the 
information collection burden on small business concerns with fewer 
than 25 employees. The FCC may not conduct or sponsor a collection of 
information unless it displays a currently valid control number. No 
person shall be subject to any penalty for failing to comply with a 
collection of information subject to the PRA that does not display a 
valid Office of Management and Budget (OMB) control number.

DATES: Written PRA comments should be submitted on or before July 19, 
2013. If you anticipate that you will be submitting comments, but find 
it difficult to do so within the period of time allowed by this notice, 
you should advise the FCC contact listed below as soon as possible.

ADDRESSES: Direct all PRA comments to Cathy Williams, FCC, via email to 
[email protected] and to [email protected].

FOR FURTHER INFORMATION CONTACT: For additional information about the 
information collection, contact Cathy Williams at (202) 418-2918.

SUPPLEMENTARY INFORMATION: 
    OMB Control Number: 3060-0874.
    Title: FCC Form 2000 A through H, FCC Form RDA, FCC Form 475-B, FCC 
Form 1088 A through H, and FCC Form 501--Consumer Complaint Forms: 
General Complaints, Obscenity or Indecency Complaints, Complaints under 
the Telephone Consumer Protection Act, and Slamming Complaints.
    Form Number: FCC Form 2000 A through H, FCC Form RDA, FCC Form 475-
B, FCC Form 1088 A through H, and FCC Form 501.
    Type of Review: Revision of a currently approved collection.
    Respondents: Individuals or households; Business or other for-
profit entities; Not-for-profit institutions; State, local or Tribal 
Government.
    Number of Respondents and Responses: 315,413 respondents; 315,913 
responses.
    Estimated Time per Response: .25 hours (15 minutes) to .50 hours 
(30 minutes).
    Frequency of Response: On occasion reporting requirement.
    Obligation to Respond: Voluntary.
    Total Annual Burden: 151,047 hours.
    Total Annual Cost: None.
    Nature and Extent of Confidentiality: Confidentiality is an issue 
to the extent that individuals and households provide personally 
identifiable information, which is covered under the FCC's updated 
system of records notice (SORN), FCC/CGB-1, ``Informal Complaints and 
Inquiries,'' which became effective on January 25, 2010.
    Privacy Impact Assessment: The FCC completed a Privacy Impact 
Assessment (PIA) on June 28, 2007. The PIA may be reviewed at http://www.fcc.gov/omd/privacyact/Privacy_Impact_Assessment.html. 
The FCC is in the process of updating the PIA to incorporate various 
revisions made to the SORN.
    Needs and Uses: The Commission consolidated all of the FCC 
complaint forms into a single collection, which allows the Commission 
to better manage all forms used to collect informal consumer 
complaints. This revised information collection requests OMB approval 
for the minor adjustments needed for the filing of informal complaints 
alleging violations of the accessibility requirements of section 255 
(telecommunications services and equipment), section 716 (advanced 
communications services or equipment), and section 718 (Internet 
browsers on mobile phones) of the Communications Act of 1934 (the Act), 
as amended, and the Commission's regulations implementing those 
provisions. 47 U.S.C. 618; 47 CFR 14.30-14.52. Pursuant to the new 
enforcement rules that will go into effect on October 8, 2013, informal 
complaints alleging violations of section 255 of the Act will no longer 
be filed on FCC Form 2000C. Instead, informal complaints alleging 
violations of sections 255, 716, or 718 of the Act will be filed on new 
FCC Form 2000H. In addition, a new Request for Dispute Assistance form 
(FCC Form RDA) will be used to initiate the 30-day period that must 
precede the filing of these informal complaints. The burdens associated 
with filing the new 2000H and RDA forms were contained in and have been 
extracted from the collection found in OMB control number 3060-1167. 
All information collection burdens associated with submission of FCC 
complaint forms, including modification of the 2000C form and the 
creation of the new 2000H and RDA forms, are consolidated into the 
collection found in OMB control number 3060-0874.

    OMB Control Number: 3060-1167.
    Title: Accessible Telecommunications and Advanced Communications 
Services and Equipment.
    Form Number: N/A.
    Type of Review: Revision of a currently approved collection.
    Respondents: Individuals or households; Businesses or other for-
profit entities; Not-for-profit institutions.
    Number of Respondents and Responses: 9,549 respondents; 119,816 
responses.
    Estimated Time per Response: .50 hours (30 minutes) to 40 hours.
    Frequency of Response: Annual, one time, and on occasion reporting 
requirements; recordkeeping requirement; third-party disclosure 
requirement.
    Obligation to Respond: Mandatory. Statutory authority for this 
information collection is contained in sections 1-4, 255, 303(r), 403, 
503, 716, 717, and 718 of the Communications Act, as amended, 47 U.S.C. 
151-154, 255, 303(r), 403, 503, 617, 618, and 619.
    Total Annual Burden: 409,371 hours.
    Total Annual Cost: $291,488.
    Nature and Extent of Confidentiality: Confidentiality is an issue 
to the extent that individuals and households provide personally 
identifiable information, which is covered under the FCC's system of 
records notice (SORN), FCC/CGB-1, ``Informal Complaints and 
Inquiries,'' which became effective on January 25, 2010. In addition, 
upon the service of an informal or formal complaint, a service provider 
or equipment manufacturer must produce to the Commission, upon request, 
records covered by 47 CFR 14.31 of the Commission's rules and may 
assert a statutory request for confidentiality for these records. All 
other information

[[Page 29370]]

submitted to the Commission pursuant to Subpart D of Part 14 of the 
Commission's rules or to any other request by the Commission may be 
submitted pursuant to a request for confidentiality in accordance with 
47 CFR 0.459 of the Commission's rules.
    Privacy Impact Assessment: The FCC completed a Privacy Impact 
Assessment (PIA) on June 28, 2007. The PIA may be reviewed at http://www.fcc.gov/omd/privacyact/Privacy_Impact_Assessment.html. The FCC is 
in the process of updating the PIA to incorporate various revisions 
made to the SORN.
    Needs and Uses: On October 7, 2011, in document FCC 11-151, the FCC 
released a Report and Order adopting final rules to implement sections 
716 and 717 of the Communications Act of 1934 (the Act), as amended, 
which were added to the Act by the Twenty-First Century Communications 
and Video Accessibility Act of 2010 (CVAA). See Public Law 111-260, 
104. Section 716 of the Act requires providers of advanced 
communications services and manufacturers of equipment used for 
advanced communications services to make their services and equipment 
accessible to individuals with disabilities, unless doing so is not 
achievable. 47 U.S.C. 617. Section 717 of the Act establishes new 
recordkeeping requirements and enforcement procedures for service 
providers and equipment manufacturers that are subject to sections 255, 
716, and 718 of the Act. 47 U.S.C. 618. Section 255 of the Act requires 
telecommunications and interconnected VoIP services and equipment to be 
accessible, if readily achievable. 47 U.S.C. 255. Section 718 of the 
Act requires web browsers included on mobile phones to be accessible to 
and usable by individuals who are blind or have a visual impairment, 
unless doing so is not achievable. 47 U.S.C. 619.
    Among other things, the FCC established procedures in document FCC 
11-151 to facilitate the filing of formal and informal complaints 
alleging violations of sections 255, 716, or 718 of the Act. Those 
procedures include a nondiscretionary pre-filing notice procedure to 
facilitate dispute resolution. As a prerequisite to filing an informal 
complaint, complainants must first request dispute assistance from the 
Consumer and Governmental Affairs Bureau's Disability Rights Office.
    Pursuant to the new enforcement rules that will go into effect on 
October 8, 2013, these informal complaints will be filed on a new FCC 
Form 2000H. In addition, a new Request for Dispute Assistance form (FCC 
Form RDA) will be used to initiate the 30-day period which must precede 
the filing of an informal complaint. The burdens associated with filing 
the new 2000H and Request for Dispute Assistance forms are contained in 
the collection found in OMB control number 3060-0874. Therefore, the 
Commission extracted those burdens from the collection found in OMB 
control number 3060-1167. In addition, the Commission has revised its 
estimate of the number of requests for dispute assistance and the 
number of informal complaints that it expects to receive and the 
burdens associated with the processing and handling of those requests 
and complaints.

Federal Communications Commission.
Gloria J. Miles,
Federal Register Liaison, Office of the Secretary, Office of Managing 
Director.
[FR Doc. 2013-11879 Filed 5-17-13; 8:45 am]
BILLING CODE 6712-01-P