[Federal Register Volume 78, Number 83 (Tuesday, April 30, 2013)]
[Notices]
[Page 25321]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-09890]


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RAILROAD RETIREMENT BOARD


Agency Forms Submitted for OMB Review, Request for Comments

    Summary: In accordance with the Paperwork Reduction Act of 1995 (44 
U.S.C. Chapter 35), the Railroad Retirement Board (RRB) is forwarding 
an Information Collection Request (ICR) to the Office of Information 
and Regulatory Affairs (OIRA), Office of Management and Budget (OMB). 
Our ICR describes the information we seek to collect from the public. 
Review and approval by OIRA ensures that we impose appropriate 
paperwork burdens.
    The RRB invites comments on the proposed collection of information 
to determine (1) the practical utility of the collection; (2) the 
accuracy of the estimated burden of the collection; (3) ways to enhance 
the quality, utility, and clarity of the information that is the 
subject of collection; and (4) ways to minimize the burden of 
collections on respondents, including the use of automated collection 
techniques or other forms of information technology. Comments to the 
RRB or OIRA must contain the OMB control number of the ICR. For proper 
consideration of your comments, it is best if the RRB and OIRA receive 
them within 30 days of the publication date.
    In accordance with Executive Order 12862, the Railroad Retirement 
Board (RRB) conducts a number of customer surveys designed to determine 
the kinds and quality of services our beneficiaries, claimants, 
employers and members of the public want and expect, as well as their 
satisfaction with existing RRB services. The information collected is 
used by RRB management to monitor customer satisfaction by determining 
to what extent services are satisfactory and where and to what extent 
services can be improved. The surveys are limited to data collections 
that solicit strictly voluntary opinions, and do not collect 
information which is required or regulated. The information collection, 
which was first approved by the OMB in 1997, provides the RRB with a 
generic clearance authority. This generic authority allows the RRB to 
submit a variety of new or revised customer survey instruments (needed 
to timely implement customer monitoring activities) to OMB for 
expedited review and approval. Our ICR describes the information we 
seek to collect from the public.
    Previous Requests for Comments: The RRB has already published the 
initial 60-day notice (78 FR 13914 on March 1, 2013) required by 44 
U.S.C. 3506(c)(2). That request elicited no comments.

Information Collection Request (ICR)

    Title: Customer Surveys in Accordance with E.O. 12862.
    OMB Control Number: 3220-0192.
    Form(s) submitted: G-201, Customer Assessment Survey.
    Type of request: Extension without change of a currently approved 
collection.
    Affected public: Individuals or Households, Business or other for 
profit.
    Abstract: The Railroad Retirement Board (RRB) utilizes voluntary 
customer surveys to ascertain customer satisfaction with the RRB in 
terms of timeliness, appropriateness, access, and other measures of 
quality service. Surveys involve individuals that are direct or 
indirect beneficiaries of RRB services as well as railroad employers 
who must report changes.
    Changes proposed: The RRB proposes no changes to the information 
collection.
    The burden estimate for the ICR is as follows:
    The average burden per response for customer satisfaction 
activities is estimated to range from 2 minutes for a Web site 
questionnaire to 2 hours for participation in a focus group. The RRB 
estimates an annual burden of 1,750 annual responses totaling 735 hours 
for the generic customer survey clearance.
    Additional Information or Comments: Copies of the form and 
supporting documents can be obtained from Dana Hickman at (312) 751-
4981 or [email protected].
    Comments regarding the information collection should be addressed 
to Charles Mierzwa, Railroad Retirement Board, 844 North Rush Street, 
Chicago, Illinois, 60611-2092 or [email protected] and to the OMB 
Desk Officer for the RRB, Fax: 202-395-6974, Email address: [email protected].

Charles Mierzwa,
Chief of Information Resources Management.
[FR Doc. 2013-09890 Filed 4-29-13; 8:45 am]
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