[Federal Register Volume 78, Number 77 (Monday, April 22, 2013)]
[Notices]
[Pages 23756-23757]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-09346]


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DEPARTMENT OF DEFENSE

Office of the Secretary

[Docket ID: DoD-2013-OS-0086]


Proposed Collection; Comment Request

AGENCY: Office of the Inspector General, DoD.

ACTION: Notice.

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    In compliance with Section 3506(c)(2)(A) of the Paperwork

[[Page 23757]]

Reduction Act of 1995, the Office of the Inspector General, Department 
of Defense announces a proposed public information collection and seeks 
public comment on the provisions thereof. Comments are invited on: (a) 
Whether the proposed collection of information is necessary for the 
proper performance of the functions of the agency, including whether 
the information shall have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the proposed information collection; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
information collection on respondents, including through the use of 
automated collection techniques or other forms of information 
technology.

DATES: Consideration will be given to all comments received by June 21, 
2013.

ADDRESSES: You may submit comments, identified by docket number and 
title, by any of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
     Mail: Federal Docket Management System Office, 4800 Mark 
Center Drive, East Tower, Suite 02G09, Alexandria, VA 22350-3100.
    Instructions: All submissions received must include the agency 
name, docket number and title for this Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make these submissions available for public viewing on the 
Internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information. Any 
associated form(s) for this collection may be located within this same 
electronic docket and downloaded for review/testing. Follow the 
instructions at http://www.regulations.gov for submitting comments. 
Please submit comments on any given form identified by docket number, 
form number, and title.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the Office of 
Communications and Congressional Liaison, Office of Inspector General, 
Department of Defense, 4800 Mark Center Drive, Suite 15F26, Alexandria, 
VA 22350-1500; ATTN: Bridget Serchak or call 703-604-2028.
    Title; Associated Form; and OMB Number: DoDIG Generic Survey 
Collection; OMB Control Number 0704-TBD.
    Needs and Uses: The information collection requirement is necessary 
to obtain customer satisfaction metrics from users of the 
organization's Web site, www.dodig.mil and those engaged by public 
affairs and social media initiatives. This collection is necessary for 
DoD IG's compliance with OMB Digital Strategy Milestone 8.2 and will 
enable the organization to make data-driven decisions on service 
performance and increase customer satisfaction.
    Affected Public: Individuals and Households.
    Annual Burden Hours: 1000.
    Number of Respondents: 6000.
    Responses per Respondent: 1.
    Average Burden per Response: 10 minutes.
    Frequency: On occasion.

SUPPLEMENTARY INFORMATION: 

Summary of Information Collection

    Respondents will be users of the Web site www.dodig.mil and/or 
audiences of public affairs and social media outreach. Data collections 
will be in the form of brief online surveys querying on customer 
satisfaction regarding outreach efforts. The surveys will examine the 
overall customer experience, perceived ability to obtain the desired or 
needed information or service, likelihood of continued use, likelihood 
of recommending use to others, and other open-ended qualitative 
feedback. The surveys will be voluntary and users must actively choose 
to participate. No personally identifiable information (PII) or 
confidential information will be collected. DoDIG will conduct two 
surveys per year, for a total of six surveys over the three-year period 
of the generic clearance. The topics of surveys that will be conducted 
include:
     Web site Feedback--Online surveys assessing user 
experience for www.dodig.mil. Questions will focus on data required to 
collect by the White House Digital Strategy Requirements.
     Social Media Outreach--Querying users on social media 
preferences in order to improve outreach using these platforms.
     Report Dissemination--Studying the means by which users 
find and would prefer to find DoDIG reports.
     Customer Perception of Organizational Identity--Examining 
how the customer perceives DoD IG and their awareness of its activities 
and contributions.
    The conclusions drawn from these data collections will be essential 
for gauging effectiveness of communication efforts and improving 
customer satisfaction.

    Dated: April 12, 2013.
Aaron Siegel,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 2013-09346 Filed 4-19-13; 8:45 am]
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