[Federal Register Volume 78, Number 72 (Monday, April 15, 2013)]
[Notices]
[Page 22332]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-08688]



[[Page 22332]]

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DEPARTMENT OF JUSTICE

Federal Bureau of Investigation

[OMB Number 1110-NEW]


Agency Information Collection Activities: Proposed Collection, 
Comments Requested; Notice of Collection of Information Relative to 
Customer Service Satisfaction

ACTION: 60-day Notice.

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SUMMARY: The Department of Justice, Federal Bureau of Investigation 
(FBI), National Center for the Analysis of Violent Crime (NCAVC), will 
be submitting the following information collection request to the 
Office of Management and Budget (OMB) for review and clearance in 
accordance with established review procedures of the Paperwork 
Reduction Act of 1995. The proposed information collection is published 
to obtain comments from the public and affected agencies. The purpose 
of this Notice is to allow 60 days for public comment. This process is 
conducted in accordance with 5 CFR 1320.10.

ADDRESSES: All comments, suggestions, or questions regarding additional 
information, to include obtaining a copy of the proposed information 
collection instrument with instructions, should be directed to Yvonne 
Muirhead, Federal Bureau of Investigation, NCAVC, Critical Incident 
Response Group, FBI Academy, 1 Range Road, Quantico, Virginia 22135.

SUPPLEMENTARY INFORMATION: Written comments and suggestions from the 
public and affected agencies concerning the proposed collection of 
information are encouraged. Comments should address one or more of the 
following four points:
    (1) Whether the proposed collection of information is necessary for 
the
    proper performance of the functions of the agency, including 
whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques of 
other forms of information technology, e.g., permitting electronic 
submission of responses.

Overview of this Information Collection

    (1) Type of information collection: Customer satisfaction ratings 
regarding the Quality and value of the FBI's NCAVC services.
    (2) The title of the form/collection: FBI-NCAVC Satisfaction Survey
    (3) There is no agency form number applicable to this survey.
    (4) The survey will be distributed to state, local and tribal law 
enforcement agencies to which the NCAVC has provided investigative 
assistance. The survey is being proposed as a means to assess the 
effectiveness and efficiency with which the NCAVC serves these agencies 
in the execution of their missions. The survey will query respondents 
as to the agencies' satisfaction with NCAVC services, and concrete 
achievements which were furthered via NCAVC services.
    (5) Time burden anticipated with this collection: It is estimated 
that 100 respondents per calendar year will be contacted to complete a 
survey consisting of 11 questions. An approximate non-response rate of 
50% is anticipated. It is estimated that a burden of approximately 
three to five minutes, or .05 to .08 hours, will be cast upon each 
respondent to complete the survey, with a total estimate of five to 8.3 
hours in a calendar year for all respondents combined, if all 
respondents complete a survey. If the expected non-response rate of 50% 
holds true, then the combined burden estimate drops to approximately 
2.5 to 4.2 hours per calendar year. The NCAVC estimates little to no 
variability within this time estimate based upon on individualized data 
retrieval systems, availability of requested data, and other variables, 
because this survey is intended to assess customer satisfaction rather 
than generate empirical data. A survey will generally be distributed 
one time per investigation assisted. Response is voluntary.
    (6) Methodology: The survey will be distributed and collected 
electronically, via electronic mail communication.
    If additional information is required contact: Jerri Murray, 
Department Clearance Officer, Policy and Planning Staff, Justice 
Management Division, United States Department of Justice, Two 
Constitution Square, 145 N Street NE., Room 1407B, Washington, DC 20530

    Dated: April 9, 2013.
Jerri Murray,
Department Clearance Officer, United States Department of Justice.
[FR Doc. 2013-08688 Filed 4-12-13; 8:45 am]
BILLING CODE 4410-02-P