[Federal Register Volume 78, Number 71 (Friday, April 12, 2013)]
[Notices]
[Pages 21919-21920]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-08537]


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DEPARTMENT OF EDUCATION

[Docket No. ED-2013-ICCD-0045]


Agency Information Collection Activities; Comment Request; 
Generic Clearance for Federal Student Aid Customer Satisfaction Surveys 
and Focus Groups Master Plan

AGENCY: Federal Student Aid (FSA), Department of Education (ED).

ACTION: Notice.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (44 
U.S.C. chapter 3501 et seq.), ED is proposing a revision of an existing 
information collection.

DATES: Interested persons are invited to submit comments on or before 
June 11, 2013.

ADDRESSES: Comments submitted in response to this notice should be 
submitted electronically through the Federal eRulemaking Portal at 
http://www.regulations.gov by selecting Docket ID number ED-2013-ICCD-
0045 or via postal mail, commercial delivery, or hand delivery. Please 
note that comments submitted by fax or email and those submitted after 
the comment period will not be accepted. Written requests for 
information or comments submitted by postal mail or delivery should be 
addressed to the Director of the Information Collection Clearance 
Division, U.S. Department of Education, 400 Maryland Avenue SW., LBJ, 
Room 2E103, Washington, DC 20202-4537.

FOR FURTHER INFORMATION CONTACT: Electronically mail 
[email protected]. Please do not send comments here.

SUPPLEMENTARY INFORMATION: The Department of Education (ED), in 
accordance with the Paperwork Reduction Act of 1995 (PRA) (44 U.S.C. 
3506(c)(2)(A)), provides the general public and Federal agencies with 
an opportunity to comment on proposed, revised, and continuing 
collections of information. This helps the Department assess the impact 
of its information collection requirements and minimize the public's 
reporting burden. It also helps the public understand the Department's 
information collection requirements and provide the requested data in 
the desired format. ED is soliciting comments on the proposed 
information collection request (ICR) that is described below. The 
Department of Education is especially interested in public comment 
addressing the following issues: (1) Is this collection necessary to 
the proper functions of the Department; (2) will this information be 
processed and used in a timely manner; (3) is the estimate of burden 
accurate; (4) how might the Department enhance the quality, utility, 
and clarity of the information to be collected; and (5) how might the 
Department minimize the burden of this collection on the respondents, 
including through the use of information technology. Please note that 
written comments received in response to this notice will be considered 
public records.
    Title of Collection: Generic Clearance for Federal Student Aid 
Customer Satisfaction Surveys and Focus Groups Master Plan.
    OMB Control Number: 1845-0045.
    Type of Review: a revision of an existing information collection.

[[Page 21920]]

    Respondents/Affected Public: individuals or households.
    Total Estimated Number of Annual Responses: 65,300.
    Total Estimated Number of Annual Burden Hours: 14,458.
    Abstract: The Higher Education Amendments of 1998 established 
Federal Student Aid (FSA) as the first Performance-Based Organization 
(PBO). One purpose of the PBO is to improve service to students and 
other participants in the student financial assistance programs 
authorized under title IV, including making those programs more 
understandable to students and their parents. To do that, FSA has 
committed to ensuring that all people receive service that matches or 
exceeds the best service available in the private sector. The 
legislation requirements establish an ongoing need for FSA to be 
engaged in an interactive process of collecting information and using 
it to improve program services and processes.

    Dated: April 8, 2013.
Kate Mullan,
Acting Director, Information Collection Clearance Division, Privacy, 
Information and Records Management Services, Office of Management.
[FR Doc. 2013-08537 Filed 4-11-13; 8:45 am]
BILLING CODE 4000-01-P