[Federal Register Volume 78, Number 67 (Monday, April 8, 2013)]
[Notices]
[Pages 21008-21009]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-08080]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0571]


Proposed Information Collection (NCA Customer Satisfaction 
Surveys (Headstone/Marker) Activity: Comment Request

AGENCY: National Cemetery Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: The National Cemetery Administration (NCA), Department of 
Veterans Affairs (VA) is announcing an opportunity for public comment 
on the proposed collection of certain information by the agency. Under 
the Paperwork Reduction Act (PRA) of 1995, Federal agencies are 
required to publish notice in the Federal Register concerning each 
proposed collection of information, including each proposed extension 
of a currently approved collection, and allow 60 days for public 
comment in response to the notice. This notice solicits comments on the 
burden estimates relating to customer satisfaction surveys involving 
the National Cemetery Administration (NCA).

DATES: Written comments and recommendations on the proposed collection 
of information should be received on or before June 7, 2013.

ADDRESSES: Submit written comments on the collection of information 
through the Federal Docket Management System (FDMS) at 
www.Regulations.gov; or to Mechelle Powell, National Cemetery 
Administration (43D1), Department of Veterans Affairs, 810 Vermont 
Avenue NW., Washington, DC 20420 or email [email protected]. 
Please refer to ``OMB Control No. 2900-0571'' in any correspondence. 
During the comment period, comments may be viewed online through at 
FDMS.

FOR FURTHER INFORMATION CONTACT: Mechelle Powell at (202) 461-4114 or 
Fax (202) 273-6695.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Pub. L. 104-13; 44 
U.S.C. 3501-3521), Federal agencies must obtain approval from the 
Office of Management and Budget (OMB) for each collection of 
information they conduct

[[Page 21009]]

or sponsor. This request for comment is being made pursuant to Section 
3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, VA invites 
comments on: (1) Whether the proposed collection of information is 
necessary for the proper performance of VA's functions, including 
whether the information will have practical utility; (2) the accuracy 
of VA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.
    Title: Generic Clearance for NCA, and IG Customer Satisfaction 
Surveys.
    OMB Control Number: 2900-0571.
    Type of Review: Extension of a currently approved collection.
    Abstract: Executive Order 12862, Setting Customer Service 
Standards, requires Federal agencies and Departments to identify and 
survey its customers to determine the kind and quality of services they 
want and their level of satisfaction with existing service. VA will use 
the data collected to maintain ongoing measures of performance and to 
determine how well customer service standards are met.
    Affected Public: Individuals or households.
    Estimated Annual Burden Hours, Burden per Respondents, and Number 
of Respondents:

I. National Cemetery Administration Focus Groups

    a. Next of Kin (5 groups/10 participants per group/3 hours each 
session) = 150 hours.
    b. Funeral Directors (5 groups/10 participants per group/3 hours 
each session) = 150 hours.
    c. Veterans Service Organizations (5 groups/10 participants per 
group/3 hours each session) = 150 hours.

II. National Cemetery Administration Visitor Comments Cards (Local Use)

    (2,500 respondents/5 minutes per card) = 208 hours.

III. National Cemetery Administration Mail Surveys

    a. Next of Kin National Customer Satisfaction Survey (Mail to 
15,000 respondents/30 minutes per survey) = 7,500 hours
    b. Funeral Directors National Customer Satisfaction Survey (Mail to 
4,000 respondents/30 minutes per survey) = 2,000 hours.
    c. Veterans-At-Large National Customer Satisfaction Survey (Mail to 
5,000 respondents/30 minutes per survey) = 2,500 hours.

IV. Program/Specialized Service Survey

    National Cemetery Administration Headstone and Marker/PMC Survey 
(Mail to 6,000 surveys/15 minutes per each) = 1,000.
    Frequency of Response: Annually.

    Dated: April 3, 2013.

    By direction of the Secretary:
Robert C. McFetridge,
Director, Office of Regulations Policy and Management, Office of the 
General Counsel, Department of Veterans Affairs.
[FR Doc. 2013-08080 Filed 4-5-13; 8:45 am]
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