[Federal Register Volume 78, Number 48 (Tuesday, March 12, 2013)]
[Notices]
[Pages 15797-15798]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-05595]


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SOCIAL SECURITY ADMINISTRATION

[Docket No. SSA-2012-0048]


Service Delivery Plan

AGENCY: Social Security Administration (SSA).

ACTION: Notice; request for comments.

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SUMMARY: We are requesting public input as we finalize our Service 
Delivery Plan (SDP). We designed our SDP as a roadmap for how we will 
serve the public over the next decade. The SDP explains how we will 
build on our achievements, accommodate our resource constraints, and 
achieve the goals and objectives laid out in our Agency Strategic Plan.

DATES: To ensure that we consider your comments, we must receive them 
no later than April 11, 2013.

ADDRESSES: You may submit comments by one of three methods--Internet, 
fax, or mail. Do not submit the same comments multiple times or by more 
than one method. Regardless of which method you choose, please state 
that your comments refer to Docket No. SSA-2012-0048 so that we 
associate

[[Page 15798]]

your comments with the correct document.
    Caution: You should be careful to include in your comments only 
information that you wish to make publicly available. Do not include in 
your comments any personal information, such as Social Security numbers 
or medical information.
    1. Internet: We strongly recommend that you submit your comments 
via the Internet. Please visit the Federal eRulemaking portal at http://www.regulations.gov. Use the Search function of the Web page to find 
docket number SSA-2012-0048. The system will issue you a tracking 
number to confirm your submission. It may take up to one week for your 
comment to be viewable.
    2. Fax: Fax comments to (410) 966-2830.
    3. Mail: Mail your comments to the Office of Regulations and 
Reports Clearance, Social Security Administration, 107 Altmeyer 
Building, 6401 Security Boulevard, Baltimore, Maryland 21235-6401.
    Comments are available for public viewing on the Federal 
eRulemaking portal at http://www.regulations.gov or in person, during 
regular business hours, by arranging with the contact person identified 
below.

FOR FURTHER INFORMATION CONTACT: Karl W. Tomak, Social Security 
Administration, 900 Altmeyer Building, 6401 Security Boulevard, 
Baltimore, MD 21235-6401, (410) 965-3192. For information about our 
programs or about eligibility or filing for benefits, please visit our 
Internet site, Social Security Online at http://www.socialsecurity.gov, 
or call our national toll-free number, 1-800-772-1213 or TTY 1-800-325-
0778.

SUPPLEMENTARY INFORMATION: Social Security's programs affect nearly 
every American and contribute significantly to the Nation's economy. 
Today, the challenge of service delivery is greater than at any other 
point in our history. Over the past few years, requests for our core 
services have risen dramatically as the population grew and baby 
boomers aged, passing through their most disability-prone years before 
retiring. In addition, we also have experienced huge increases in our 
workloads due to the economic downturn. These unprecedented workloads, 
combined with budget constraints, have placed serious strains on our 
service delivery. This means that we must work smarter to maintain the 
productivity gains of the past several years.
    We intend to rely on technology-driven innovation, coupled with 
ongoing policy updates and streamlined business processes, to continue 
to transform our agency. We designed our SDP as part of our roadmap for 
continuing to provide excellent public service over the next decade, 
despite the challenges we expect to face.
    When we initially developed the SDP, we sought suggestions from the 
public as to how we can continue to provide the best possible service. 
(77 FR 44306 (2012)). We have incorporated those suggestions into this 
version of the document. We invite you to review the document and send 
us any additional comments you have. Please see the information under 
ADDRESSES earlier in the document for methods to provide us your 
comments. We will not respond to your comments, but will consider them 
as we finalize our SDP.

    Dated: March 5, 2013.
Karena L. Kilgore,
Executive Secretary.
[FR Doc. 2013-05595 Filed 3-11-13; 8:45 am]
BILLING CODE 4191-02-P