[Federal Register Volume 78, Number 41 (Friday, March 1, 2013)]
[Notices]
[Pages 13914-13915]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-04877]


=======================================================================
-----------------------------------------------------------------------

RAILROAD RETIREMENT BOARD


Proposed Collection; Comment Request

    Summary: In accordance with the requirement of Section 3506 
(c)(2)(A) of the Paperwork Reduction Act of 1995 which provides 
opportunity for public comment on new or revised data collections, the 
Railroad Retirement Board (RRB) will publish periodic summaries of 
proposed data collections.
    Comments are invited on: (a) Whether the proposed information 
collection is necessary for the proper performance of the functions of 
the agency, including whether the information has practical utility; 
(b) the accuracy of the RRB's estimate of the burden of the collection 
of the information; (c) ways to enhance the quality, utility, and 
clarity of the information to be collected; and (d) ways to minimize 
the burden related to the collection of information on respondents, 
including the use of automated collection techniques or other forms of 
information technology.
    Title and purpose of information collection: Voluntary Customer 
Surveys in Accordance with E.O. 12862; OMB 3220-0192.
    In accordance with Executive Order 12862, the Railroad Retirement 
Board (RRB) conducts a number of customer surveys designed to determine 
the kinds and quality of services our beneficiaries, claimants, 
employers and members of the public want and expect, as well as their 
satisfaction with existing RRB services. The information collected is 
used by RRB management to monitor customer satisfaction by determining 
to what extent services are satisfactory and where and to what extent 
services can be improved. The surveys are limited to data collections 
that solicit strictly voluntary opinions, and do not collect 
information which is required or regulated. The information collection, 
which was first approved by the Office of Management and Budget (OMB) 
in 1997, provides the RRB with a generic clearance authority. This 
generic authority allows the RRB to submit a variety of new or revised 
customer

[[Page 13915]]

survey instruments (needed to timely implement customer monitoring 
activities) to the Office of Management and Budget (OMB) for expedited 
review and approval.
    The average burden per response for customer satisfaction 
activities is estimated to range from 2 minutes for a Web site 
questionnaire to 2 hours for participation in a focus group. The RRB 
estimates an annual burden of 1,750 annual respondents totaling 735 
hours for the generic customer survey clearance.
    Additional Information or Comments: To request more information or 
to obtain a copy of the information collection justification, forms, 
and/or supporting material, contact Dana Hickman at (312) 751-4981 or 
[email protected]. Comments regarding the information collection 
should be addressed to Charles Mierzwa, Railroad Retirement Board, 844 
North Rush Street, Chicago, Illinois 60611-2092 or emailed to 
[email protected]. Written comments should be received within 60 
days of this notice.

Charles Mierzwa,
Chief of Information Resources Management.
[FR Doc. 2013-04877 Filed 2-28-13; 8:45 am]
BILLING CODE 7905-01-P