[Federal Register Volume 78, Number 33 (Tuesday, February 19, 2013)]
[Notices]
[Pages 11630-11631]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-03689]


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DEPARTMENT OF DEFENSE

Office of the Secretary

[Docket ID: DoD-2013-OS-0026]


Proposed Collection; Comment Request

AGENCY: DoD, Washington Headquarters Services (WHS), Enterprise 
Management.

ACTION: Notice.

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    In compliance with Section 3506(c)(2)(A) of the Paperwork Reduction 
Act of 1995, the DoD Washington Headquarters Services, Enterprise 
Management announces the proposed extension of a public information 
collection and seeks public comment on the provisions thereof. Comments 
are invited on: (a) Whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the proposed 
information collection; (c) ways to enhance the quality, utility, and 
clarity of the information to be collected; and (d) ways to minimize 
the burden of the information collection on respondents, including 
through the use of automated collection techniques or other forms of 
information technology.

DATES: Consideration will be given to all comments received by April 
22, 2013.

ADDRESSES: You may submit comments, identified by docket number and 
title, by any of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
     Mail: Federal Docket Management System Office, 4800 Mark 
Center Drive,

[[Page 11631]]

East Tower, Suite 02G09, Alexandria, VA 22350-3100.
    Instructions: All submissions received must include the agency 
name, docket number and title for this Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make these submissions available for public viewing on the 
Internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the DoD WHS 
Enterprise Management, ATTN: Mr. Jeremy Consolvo, 1550 Crystal Drive 
Arlington VA 22202, or call the DoD WHS Enterprise Management at (703) 
697-2224.
    Title; Associated Form; and OMB Number: Interactive Customer 
Evaluation (ICE) System; OMB Number 0704-0420.
    Needs and Uses: The Interactive Customer Evaluation (ICE) System 
automates and minimizes the use of the current manual paper comment 
cards and other customer satisfaction collection media, which exist at 
various customer service locations throughout the Department of 
Defense. Members of the public have the opportunity to give automated 
feedback to the service provider on the quality of their experience and 
their satisfaction level. This is a management tool for improving 
customer services.
    Affected Public: Individuals or households; business or other for-
profit.
    Annual Burden Hours: 2,500.
    Number of Respondents: 50,000.
    Responses per Respondent: 1.
    Average Burden per Response: 3 minutes.
    Frequency: On occasion.

SUPPLEMENTARY INFORMATION: 

Summary of Information Collection

    Members of the public who respond on the Interactive Customer 
Evaluation (ICE) system are authorized customers and have been provided 
a service through DoD customer service organizations. They have the 
opportunity to give automated feedback to the service provider on the 
quality of their experience and their satisfaction level. They also 
have the opportunity to provide any comments that might be beneficial 
in improving the process and in turn the service to the customer. This 
is a management tool for improving customer services.

    Dated: February 12, 2013.
Aaron Siegel,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 2013-03689 Filed 2-15-13; 8:45 am]
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