[Federal Register Volume 78, Number 15 (Wednesday, January 23, 2013)]
[Notices]
[Pages 4856-4857]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2013-01217]


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DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Intent To Request Renewal From OMB of One Current Public 
Collection of Information: TSA Customer Comment Card

AGENCY: Transportation Security Administration, DHS.

ACTION: 60-Day notice.

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SUMMARY: The Transportation Security Administration (TSA) invites 
public

[[Page 4857]]

comment on one currently approved Information Collection Request (ICR), 
Office of Management and Budget (OMB) control number 1652-0030, 
abstracted below that we will submit to OMB for renewal in compliance 
with the Paperwork Reduction Act (PRA). The ICR describes the nature of 
the information collection and its expected burden. This collection 
allows customers to provide feedback to TSA about their experiences 
with TSA's airport security process and procedures while traveling.

DATES: Send your comments by March 25, 2013.

ADDRESSES: Comments may be emailed to [email protected] or delivered to 
the TSA PRA Officer, Office of Information Technology (OIT), TSA-11, 
Transportation Security Administration, 601 South 12th Street, 
Arlington, VA 20598-6011.

FOR FURTHER INFORMATION CONTACT: Susan L. Perkins at the above address, 
or by telephone (571) 227-3398.

SUPPLEMENTARY INFORMATION: 

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a valid OMB control number. The ICR documentation is available 
at http://www.reginfo.gov. Therefore, in preparation for OMB review and 
approval of the following information collection, TSA is soliciting 
comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

Information Collection Requirement

    1652-0030; TSA Customer Comment Card. This renewal continues a 
voluntary program for airport passengers to provide feedback to TSA 
regarding their experiences with TSA security procedures. This 
collection of information allows TSA to evaluate and address customer 
concerns about security procedures and policies.
    TSA Customer Comment Cards collect feedback, and the passenger may 
voluntarily provide contact information. TSA may use the contact 
information to respond to the passenger's comments. For passengers who 
deposit their cards in the designated drop-boxes, TSA staff at airports 
collect the cards, categorize comments, enter the results into an 
online system for reporting, and respond to passengers as appropriate. 
Passengers also have the option to mail the cards directly to the 
address provided on the comment card, which varies by airport.
    In addition, the TSA Contact Center will continue to be available 
for passengers to make comments independently of airport involvement 
via the Talk to TSA internet application on the TSA Web site at 
www.tsa.gov. Talk to TSA is an electronic form of the comment card 
intended for the same purpose, to allow passengers to provide feedback 
to TSA regarding their experiences with TSA security procedures. The 
information obtained from the electronic version (Talk to TSA) also 
allow TSA to evaluate and address customer concerns about security 
procedures and policies with an electronic interface. Additionally, one 
selection within the Talk to TSA application connects the user to the 
Civil Rights and Liberties form. This form is important as there are 
specific legal requirements for filing complaints. TSA estimates the 
number of respondents to be 1,783,800, with an estimated 150,880 annual 
burden hours.

    Issued in Arlington, Virginia, on January 16, 2013.
Susan L. Perkins,
TSA Paperwork Reduction Act Officer, Office of Information Technology.
[FR Doc. 2013-01217 Filed 1-22-13; 8:45 am]
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