[Federal Register Volume 77, Number 226 (Friday, November 23, 2012)]
[Notices]
[Page 70211]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-28447]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0744]


Agency Information Collection Activities (Call Center 
Satisfaction Survey) Under OMB Review

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995 
(44 U.S.C. 3501-21), this notice announces that the Veterans Benefits 
Administration, Department of Veterans Affairs, will submit the 
collection of information abstracted below to the Office of Management 
and Budget (OMB) for review and comment. The PRA submission describes 
the nature of the information collection and its expected cost and 
burden and it includes the actual data collection instrument.

DATES: Comments must be submitted on or before December 24, 2012.

ADDRESSES: Submit written comments on the collection of information 
through www.Regulations.gov; or to VA's OMB Desk Officer, OMB Human 
Resources and Housing Branch, New Executive Office Building, Room 
10235, Washington, DC 20503 (202) 395-7316. Please refer to ``OMB 
Control No. 2900-0744'' in any correspondence.
    For Further Information or a Copy of the Submission Contact: 
Crystal Rennie, Enterprise Records Service (005R1B), Department of 
Veterans Affairs, 810 Vermont Avenue NW., Washington, DC 20420, (202) 
632-7492, FAX (202) 632-7583 or email: [email protected]. Please 
refer to ``OMB Control No. 2900-0744.''

SUPPLEMENTARY INFORMATION: 
    Title: VBA Call Center Satisfaction Survey.
    OMB Control Number: 2900-0744.
    Type of Review: Extension of a currently approved collection.
    Abstract: VBA maintains a commitment to improve the overall quality 
of service for Veterans. Feedback from Veterans regarding their recent 
experience to the VA call centers will provide VBA with three key 
benefits to: (1) Identify what is most important to Veterans; (2) 
determine what to do to improve the call center experience; and (3) 
serve to guide training and/or operational activities aimed at 
enhancing the quality of service provided to Veterans and active duty 
personnel.
    An agency may not conduct or sponsor, and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number. The Federal Register Notice with a 
60-day comment period soliciting comments on this collection of 
information was published on September 13, 2012, at page 56710.
    Affected Public: Individuals or households.
    Estimated Annual Burden: 3,600 hours.
    Estimated Average Burden per Respondent: 6 minutes.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 36,000.

    Dated: November 19, 2012.

    By direction of the Secretary.
Robert C. McFetridge,
Director, Office of Regulations Policy and Management, Office of the 
General Counsel, Department of Veterans Affairs.
[FR Doc. 2012-28447 Filed 11-21-12; 8:45 am]
BILLING CODE 8320-01-P