[Federal Register Volume 77, Number 197 (Thursday, October 11, 2012)]
[Notices]
[Pages 61777-61778]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-24965]


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DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT

[Docket No. FR-5603-N-70]


Notice of Submission of Proposed Information Collection to OMB 
Generic Customer Satisfaction Surveys

AGENCY: Office of the Chief Information Officer, HUD.

ACTION: Notice.

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SUMMARY: The proposed information collection requirement described 
below has been submitted to the Office of Management and Budget (OMB) 
for review, as required by the Paperwork Reduction Act. The Department 
is soliciting public comments on the subject proposal.
    Executive Order 12862, ``Setting Customer Service Standards'' 
requires that Federal agencies provide the highest quality service to 
our customers by identifying them and determining what they think about 
our services. The surveys covered in the request for a generic 
clearance will provide HUD a means to gather this data directly from 
our customers. HUD will conduct various customer satisfaction surveys 
to gather feedback and data directly from our customers to determine 
the kind

[[Page 61778]]

and quality of services and products they want and expect to receive.

DATES: Comments Due Date: November 13, 2012.

ADDRESSES: Interested persons are invited to submit comments regarding 
this proposal. Comments should refer to the proposal by name and/or OMB 
approval Number (2535-0116) and should be sent to: HUD Desk Officer, 
Office of Management and Budget, New Executive Office Building, 
Washington, DC 20503; fax: 202-395-5806. Email: [email protected] fax: 202-395-5806.

FOR FURTHER INFORMATION CONTACT: Colette Pollard., Reports Management 
Officer, QDAM, Department of Housing and Urban Development, 451 Seventh 
Street SW., Washington, DC 20410; email Colette Pollard at 
[email protected] or telephone (202) 402-3400. This is not a 
toll-free number. Copies of available documents submitted to OMB may be 
obtained from Ms. Pollard.

SUPPLEMENTARY INFORMATION: This notice informs the public that the 
Department of Housing and Urban Development has submitted to OMB a 
request for approval of the Information collection described below. 
This notice is soliciting comments from members of the public and 
affecting agencies concerning the proposed collection of information 
to: (1) Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility; (2) 
Evaluate the accuracy of the agency's estimate of the burden of the 
proposed collection of information; (3) Enhance the quality, utility, 
and clarity of the information to be collected; and (4) Minimize the 
burden of the collection of information on those who are to respond; 
including through the use of appropriate automated collection 
techniques or other forms of information technology, e.g., permitting 
electronic submission of responses.
    This notice also lists the following information:
    Title of Proposed: Generic Customer Satisfaction Surveys.
    OMB Approval Number: 2535-0116.
    Form Numbers: None.
    Description of the need for the information and proposed use: 
Executive Order 12862, ``Setting Customer Service Standards'' requires 
that Federal agencies provide the highest quality service to our 
customers by identifying them and determining what they think about our 
services. The surveys covered in the request for a generic clearance 
will provide HUD a means to gather this data directly from our 
customers. HUD will conduct various customer satisfaction surveys to 
gather feedback and data directly from our customers to determine the 
kind and quality of services and products they want and expect to 
receive.

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                                             Number of          Annual             Hours per
                                            respondents       responses      x      response       Burden hours
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Reporting Burden........................              10            11724   ..          0.1128           13,229
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    Total estimated burden hours: 13,229
    Status: Reinstatement with change of a previously approved 
collection.

    Authority: Section 3507 of the Paperwork Reduction Act of 1995, 
44 U.S.C. 35, as amended.

    Dated: October 3, 2012.
Colette Pollard,
Department Reports Management Officer, Office of the Chief Information 
Officer.
[FR Doc. 2012-24965 Filed 10-10-12; 8:45 am]
BILLING CODE 4210-67-P