[Federal Register Volume 77, Number 192 (Wednesday, October 3, 2012)]
[Notices]
[Pages 60506-60507]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-24422]


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DEPARTMENT OF TRANSPORTATION

Federal Highway Administration

[Docket No. FHWA-2012-0080]


Agency Information Collection Activities: Request for Comments 
for a New Information Collection

AGENCY: Federal Highway Administration (FHWA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: FHWA invites public comments about our intention to request 
the Office of Management and Budget's (OMB) approval for a new 
information collection, which is summarized below under SUPPLEMENTARY 
INFORMATION. We published a Federal Register Notice with a 60-day 
public comment period on this information collection on June 22, 2012. 
We are required to publish this notice in the Federal Register by the 
Paperwork Reduction Act of 1995.

DATES: Please submit comments by November 2, 2012.

ADDRESSES: You may send comments within 30 days to the Office of 
Information and Regulatory Affairs, Office of Management and Budget, 
725 17th Street NW., Washington, DC 20503, Attention DOT Desk Officer. 
You are asked to comment on any aspect of this information collection, 
including: (1) Whether the proposed collection is necessary for the 
FHWA's performance; (2) the accuracy of the estimated burden; (3) ways 
for the FHWA to enhance the quality, usefulness, and clarity of the 
collected information; and (4) ways that the burden could be minimized, 
including the use of electronic technology, without reducing the 
quality of the collected information. All comments should include the 
Docket number FHWA-2012-0080.

FOR FURTHER INFORMATION CONTACT: Michael Howell, (202) 366-5707, Office 
Administration, Information Technology Division, Federal Highway 
Administration, Department of Transportation, 1200 New Jersey Avenue 
SE., Washington, DC 20590. Office hours are from 8 a.m. to 5 p.m., 
Monday through Friday, except Federal holidays.

SUPPLEMENTARY INFORMATION:
    Title: Customer Satisfaction Surveys.
    Background: Executive Order 12862, ``Setting Customer Service 
Standards'' requires that federal agencies provide the highest quality 
service to our customers by identifying them and determining what they 
think about our existing services and products. The surveys covered in 
the existing generic

[[Page 60507]]

clearance will provide the FHWA a means to gather this data directly 
from our customers.
    The information obtained from the surveys will be used to assist in 
evaluating service delivery and processes. The responses to the surveys 
will be voluntary and will not involve information that is required by 
regulations. There will be no direct cost to the respondents other than 
their time. The FHWA plans to provide an electronic means for 
responding to the majority of the surveys via the World Wide Web.
    Respondents: State and local governments, highway industry 
organizations, general public.
    Frequency: Generally, on an annual basis.
    Estimated Average Burden per Response: The burden hours per 
response will vary with each survey; however, we estimate an average 
burden of 15 minutes for each survey.
    Estimated Total Annual Burden Hours: We estimate that FHWA will 
survey approximately 21,000 respondents annually during the next three 
years. Therefore, the estimated total annual burden is 5,250 hours.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including: (1) Whether the proposed 
collection is necessary for the FHWA's performance; (2) the accuracy of 
the estimated burden; (3) ways for the FHWA to enhance the quality, 
usefulness, and clarity of the collected information; and (4) ways that 
the burden could be minimized, including the use of computer 
technology, without reducing the quality of the collected information. 
The agency will summarize and/or include your comments in the request 
for OMB's clearance of this information collection.

     Authority:  The Paperwork Reduction Act of 1995; 44 U.S.C. 
Chapter 35, as amended; and 49 CFR 1.48.

     Issued On: September 28, 2012.
 Steven Smith,
Chief, Information Technology Division.
[FR Doc. 2012-24422 Filed 10-2-12; 8:45 am]
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