[Federal Register Volume 77, Number 179 (Friday, September 14, 2012)]
[Notices]
[Pages 56911-56912]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-22730]


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DEPARTMENT OF THE TREASURY

Office of the Comptroller of the Currency


Agency Information Collection Activities: Proposed Information 
Collection; Submission for OMB Review

AGENCY: Office of the Comptroller of the Currency (OCC), Treasury.

ACTION: Notice and request for comment.

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SUMMARY: The OCC, as part of its continuing effort to reduce paperwork 
and respondent burden, invites the general public and other Federal 
agencies to take this opportunity to comment on a continuing 
information collection, as required by the Paperwork Reduction Act of 
1995. Currently, the OCC is soliciting comment concerning a renewal of 
an existing collection titled ``Customer Complaint Form.'' The OCC also 
is giving notice that it has submitted the collection to OMB for 
review.

DATES: You should submit written comments by: October 15, 2012.

ADDRESSES: You should direct all written comments to: Communications 
Division, Office of the Comptroller of the Currency, Mailstop 2-3, 
Attention: 1557-0232, 250 E Street SW., Washington, DC 20219. In 
addition, comments may be sent by fax to (202) 874-5274, or by 
electronic mail to [email protected]. You can inspect and 
photocopy the comments at the OCC, 250 E Street SW., Washington, DC 
20219. You can make an appointment to inspect the comments by calling 
(202) 874-5043. For security reasons, the OCC requires that visitors 
make an appointment to inspect comments. You may do so by calling (202) 
874-4700. Upon arrival, visitors will be required to present valid 
government-issued photo identification and to submit to security 
screening in order to inspect and photocopy comments.
    Additionally, you should send a copy of your comments to OCC Desk 
Officer, 1557-0232, by mail to U.S. Office of Management and Budget, 
725 17th Street NW., 10235, Washington, DC 20503, or by fax to 
(202) 395-6974.

FOR FURTHER INFORMATION CONTACT: You can request additional information 
or a copy of the collection from Mary Gottlieb, (202) 874-5090, 
Legislative and Regulatory Activities Division (1557-0202), Office of 
the Comptroller of the Currency, 250 E Street SW., Washington, DC 
20219.

SUPPLEMENTARY INFORMATION: On July 21, 2011, pursuant to the Dodd-Frank 
Wall Street Reform and Consumer Protection Act (Dodd-Frank Act),\1\ the 
Bureau of Consumer Financial Protection (CFPB) was granted the 
authority to, among other things, supervise large banks and Federal 
savings associations with more than $10 billion in assets for 
compliance with certain consumer protection laws. The CFPB's authority 
also includes the handling of consumer complaints related to those 
large financial companies.
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    \1\ See, Dodd-Frank Wall Street Reform and Consumer Protection 
Act, Public Law 111-203, 124 Stat. 1990, July 21, 2010 (Dodd-Frank).
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    Representatives from the OCC and the CFPB as well as the other 
FFIEC agencies have been meeting on a regular basis since the passage 
of the Dodd-Frank Act to establish policies and procedures to 
coordinate the processing of consumer complaints. The OCC will continue 
to process questions and complaints concerning consumer issues within 
the jurisdiction of the OCC through our Consumer Assistance Group 
(CAG), and will continue to forward misdirected complaints to the 
appropriate Federal or state regulator.
    Title: Customer Complaint Form.
    OMB Control No.: 1557-0232.
    Description: The customer complaint form was developed as a 
courtesy for those who contact CAG at the OCC, and wish to file a 
formal, written complaint. The form, which is optional, helps

[[Page 56912]]

consumers to focus the issues of their complaint to provide a complete 
picture of their concerns so that CAG does not have to delay its review 
by going back to the consumer for additional information. In this way, 
completion of the form allows CAG to process a complaint more 
efficiently.
    CAG uses the information on the form to create a record of the 
consumer's contact, to capture information that can be used to resolve 
the consumer's issues, and to develop a database of information that 
can be incorporated into the OCC's supervisory process.
    Type of Review: Regular.
    Affected Public: Businesses or other for-profit.
    Number of Respondents: 40,000.
    Total Annual Responses: 40,000.
    Frequency of Response: On occasion.
    Total Annual Burden Hours: 3,320.
    The OCC published the collection for 60 days of public comment on 
June 21, 2012. 77 FR 37475. No comments were received. Comments 
continue to be invited on:
    (a) Whether the collection of information is necessary for the 
proper performance of the functions of the agency, including whether 
the information shall have practical utility;
    (b) The accuracy of the agency's estimate of the burden of the 
collection of information;
    (c) Ways to enhance the quality, utility, and clarity of the 
information to be collected;
    (d) Ways to minimize the burden of the collection on respondents, 
including through the use of automated collection techniques or other 
forms of information technology; and
    (e) Estimates of capital or start-up costs and costs of operation, 
maintenance, and purchase of services to provide information.

    Dated: September 11, 2012.
Michele Meyer,
Assistant Director, Legislative & Regulatory Activities Division.
[FR Doc. 2012-22730 Filed 9-13-12; 8:45 am]
BILLING CODE 4810-33-P