[Federal Register Volume 77, Number 154 (Thursday, August 9, 2012)]
[Notices]
[Pages 47591-47592]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-19535]


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DEPARTMENT OF AGRICULTURE

Animal and Plant Health Inspection Service

[Docket No. APHIS-2012-0059]


Notice of Request for Extension of Approval of an Information 
Collection; Plant Protection and Quarantine Stakeholder/Customer 
Satisfaction Survey

AGENCY: Animal and Plant Health Inspection Service, USDA.

ACTION: Extension of approval of an information collection; comment 
request.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, this 
notice announces the Animal and Plant Health Inspection Service's 
intention to request an extension of approval of an information 
collection associated with a Plant Protection and Quarantine 
stakeholder/customer satisfaction survey.

DATES: We will consider all comments that we receive on or before 
October 9, 2012.

ADDRESSES: You may submit comments by either of the following methods:
     Federal eRulemaking Portal: Go to http://www.regulations.gov/#!documentDetail;D=APHIS-2012-0059-0001.
     Postal Mail/Commercial Delivery: Send your comment to 
Docket No. APHIS-2012-0059, Regulatory Analysis and Development, PPD, 
APHIS, Station 3A-03.8, 4700 River Road Unit 118, Riverdale, MD 20737-
1238.
    Supporting documents and any comments we receive on this docket may 
be viewed at http://www.regulations.gov/#!docketDetail;D=APHIS-2012-
0059 or in our reading room, which is located in room 1141 of the USDA 
South Building, 14th Street and Independence Avenue SW., Washington, 
DC. Normal reading room hours are 8 a.m. to 4:30 p.m., Monday through 
Friday, except holidays. To be sure someone is there to help you, 
please call (202) 799-7039 before coming.

FOR FURTHER INFORMATION CONTACT: For information on the Plant 
Protection and Quarantine stakeholder/customer satisfaction survey, 
contact Mr. Christopher Bembenek, Communications Customer Service, PPQ, 
RPM, APHIS, 4700 River Road, Riverdale, MD 20737; (301) 851-2046. For 
copies of more detailed information on the information collection, 
contact Mrs. Celeste Sickles, APHIS' Information Collection 
Coordinator, at (301) 851-2908.

SUPPLEMENTARY INFORMATION: 
    Title: Plant Protection and Quarantine; Stakeholder/Customer 
Satisfaction Survey.
    OMB Number: 0579-0360.
    Type of Request: Extension of approval of an information 
collection.
    Abstract: In 2003, the Plant Health Programs (PHP) unit, Plant 
Protection and Quarantine, Animal and Plant Health Inspection Service, 
obtained from the International Organization for Standardization (ISO, 
a nongovernmental, worldwide network of national standards institutes) 
certification in the ISO 9001:2000 standard for its permit services. 
The ISO 9001:2000 standard specifies the requirements for a quality 
management system. To meet the ISO 9001:2000 standard, an organization 
must demonstrate its ability to consistently provide a product that 
meets customer quality requirements and applicable regulatory 
requirements, while aiming to enhance customer satisfaction through 
effective application of the system, including processes for continual 
improvement of its performance.
    In 2009, PHP did not renew its certification in the ISO 9001:2000 
standard due to internal agency changes; however, PHP determined that 
it wanted to continue to measure the performance of its quality 
management system by monitoring information related to customer 
perception in relationship to customer requirements. PHP has determined 
that the best method for obtaining this information is through the use 
of stakeholder/customer satisfaction surveys. PHP will use responses 
derived from these surveys to develop new processes and modify existing 
procedures to provide customers with the optimal level of service.
    The survey is intended to solicit stakeholder and customer feedback 
with regard to their satisfaction with the regulatory services of 
Permit Services and Pest Permit Evaluations. Responses from the survey 
recipients will be voluntary. After the information collection request 
is approved by the Office of Management and Budget (OMB), PHP would 
allow stakeholders and customers to complete surveys in one of several 
ways:
     Customers and stakeholders contacting PHP by telephone 
will be given the option to complete a brief survey following their 
conversation with a staff member.
     Customers and stakeholders will have surveys emailed to 
them for completion and return by email or facsimile.

[[Page 47592]]

     Customers and stakeholders will have survey invitations 
containing a link to a short, online survey emailed to them.
     Customers and stakeholders who call APHIS toll-free number 
(877-770-5990) can select the option to take the survey.
     Customers and stakeholders who contact Permit Services by 
telephone will have their telephone number captured at the end of the 
call. The Interactive Voice Response's automatic call attendant will 
randomly select a number. The call attendant will call and greet the 
individual, and provide an opportunity for the individual to 
participate in the survey.
    We are asking OMB to approve our use of these information 
collection activities for 3 years.
    The purpose of this notice is to solicit comments from the public 
(as well as affected agencies) concerning our information collection. 
These comments will help us:
    (1) Evaluate whether the collection of information is necessary for 
the proper performance of the functions of the Agency, including 
whether the information will have practical utility;
    (2) Evaluate the accuracy of our estimate of the burden of the 
collection of information, including the validity of the methodology 
and assumptions used;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, through use, as appropriate, of automated, 
electronic, mechanical, and other collection technologies; e.g., 
permitting electronic submission of responses.
    Estimate of burden: The public reporting burden for this collection 
of information is estimated to average 0.16 hours per response.
    Respondents: Persons who require a permit.
    Estimated annual number of respondents: 500.
    Estimated annual number of responses per respondent: 1.
    Estimated annual number of responses: 500.
    Estimated total annual burden on respondents: 48 hours. (Due to 
averaging, the total annual burden hours may not equal the product of 
the annual number of responses multiplied by the reporting burden per 
response.)
    All responses to this notice will be summarized and included in the 
request for OMB approval. All comments will also become a matter of 
public record.

    Done in Washington, DC, this 3rd day of August 2012.
Kevin Shea,
Acting Administrator, Animal and Plant Health Inspection Service.
[FR Doc. 2012-19535 Filed 8-8-12; 8:45 am]
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