[Federal Register Volume 77, Number 150 (Friday, August 3, 2012)]
[Notices]
[Pages 46527-46528]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-18939]


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MERIT SYSTEMS PROTECTION BOARD


Agency Information Collection Activities; Proposed Collection

AGENCY: Merit Systems Protection Board.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (PRA), the U.S. 
Merit Systems Protection Board (MSPB) is submitting a request for a 
three-year extension of an Information Collection Request (ICR) to the 
Office of Management and Budget (OMB) for review and approval. This ICR 
describes the nature of the information collection and its estimated 
burden and cost.

DATE:  Submit written comments on or before September 4, 2012.

ADDRESSES: Submit your comments concerning this ICR by one of the 
following methods:
    Mail: Attention: Desk Officer for MSPB, Office of Information and 
Regulatory Affairs, Office of Management and Budget, New Executive 
Office Building, Room 10235, Washington, DC 20503.
    Email: [email protected]. You also may submit comments 
to MSPB by one of the following methods:
    Mail: William D. Spencer, Clerk of the Board, U.S. Merit Systems 
Protection Board, Suite 500, 1615 M Street NW., Washington DC 20419.
    Email: Please include ``Voluntary Customer Surveys'' in the subject 
line of the message and send it to [email protected].

FOR FURTHER INFORMATION CONTACT: Dr. Dee Ann Batten by phone at (202) 
254-4495; by email at [email protected]; or by fax at (202) 653-
7211.

SUPPLEMENTARY INFORMATION: Under PRA (44 U.S.C. 3501-3520), Federal 
agencies must obtain approval from OMB for each collection of 
information they conduct or sponsor. The MSPB intends to ask for a 
three-year renewal of its Generic Clearance Request for Voluntary 
Customer Surveys, OMB Control No. 3124-0012. On April 30, 2012, MSPB 
sought public comments on this ICR pursuant to 5 CFR 1320.8(d). See 77 
FR 25501. The MSPB did not receive any comments. The MSPB is

[[Page 46528]]

submitting the ICR to OMB for review and approval according to the 
procedure prescribed in 5 CFR 1320.12.
    Executive Order 12862, ``Setting Customer Service Standards,'' 
mandates agencies to identify their customers and survey them to 
determine the kind and quality of services they want and their level of 
satisfaction with existing services. The MSPB's customers and 
stakeholders include persons who file appeals with MSPB for agency 
actions taken against them (appellants), their representatives, and 
representatives of the agency which took the action.
    These surveys will be used to evaluate how well we are serving our 
customers in terms of their perceptions of timeliness, fairness, 
accessibility, and sensitivity to their situation in deciding their 
appeals. We also have used customer surveys to determine the usefulness 
of the reports issued by the Office of Policy & Evaluation. As a result 
of these surveys we have established baseline performance measures for 
both our appeals process and merit systems review responsibilities.
    Burden Statement: The annual public reporting and recordkeeping 
burden for this collection of information is estimated to average 0.50 
hours per respondent.
    Respondents/Affected Entities: Participants are selected via simple 
or stratified random sampling to facilitate a representative sample of 
Federal employees.
    Estimated Number of Respondents Survey: 3,000.
    Frequency of Response: Once.
    Estimated Total Annual Hour Burden: 750 hours.

William D. Spencer,
Clerk of the Board.
[FR Doc. 2012-18939 Filed 8-2-12; 8:45 am]
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