[Federal Register Volume 77, Number 145 (Friday, July 27, 2012)]
[Notices]
[Pages 44306-44307]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-18269]


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SOCIAL SECURITY ADMINISTRATION

[Docket No. SSA-2012-0048]


Service Delivery Plan

AGENCY: Social Security Administration (SSA).

ACTION: Notice; request for comments.

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SUMMARY: We are requesting public input as we develop our Service 
Delivery Plan (SDP). We recently completed our Agency Strategic Plan 
(ASP) for 2013-2016. The ASP identifies four goals: (1) Deliver quality 
disability decisions and services; (2) provide quality service to the 
public; (3) preserve the public's trust in our programs; and (4) 
strengthen our workforce and infrastructure. Consistent with these 
goals, our SDP will outline how we plan to provide our services over 
the next four years and beyond.

DATES: To ensure that we consider your comments, we must receive them 
no later than August 27, 2012.

ADDRESSES: You may submit comments by one of three methods--Internet, 
fax, or mail. Do not submit the same comments multiple times or by more 
than one method. Regardless of which of the following methods you 
choose, please state that your comments refer to Docket No. SSA-2012-
0048 so that we associate your comments with the correct document.
    Caution: You should be careful to include in your comments only 
information that you wish to make publicly available. Do not include in 
your comments any personal information, such as Social Security numbers 
or medical information.
    1. Internet: We strongly recommend that you submit your comments 
via the Internet. Please visit the Federal eRulemaking portal at http://www.regulations.gov. Use the Search function of the Web page to find 
docket number SSA-2012-0048. The system will issue you a tracking 
number to confirm your submission. It may take up to one week for your 
comment to be viewable.
    2. Fax: Fax comments to (410) 966-2830.
    3. Mail: Mail your comments to the Office of Regulations, Social 
Security Administration, 107 Altmeyer Building, 6401 Security Boulevard 
Baltimore, Maryland 21235-6401.

FOR FURTHER INFORMATION CONTACT: Melissa Spencer, Social Security 
Administration, 900 Altmeyer Building, 6401 Security Boulevard 
Baltimore, MD 21235-6401, (410) 965-3830. For information about 
specific claims or our programs, please visit our Internet site, Social 
Security Online at http://www.socialsecurity.gov, or call our national 
toll-free number, 1-800-772-1213 or TTY 1-800-325-0778.

SUPPLEMENTARY INFORMATION: Social Security affects nearly every 
American and contributes significantly to the Nation's economy. As we 
develop our plan, we are interested in hearing from you, our customers. 
We invite you to respond to several focused questions. Your answers to 
the following questions will help us think carefully about our future 
services. We will review all comments and consider your thoughts as we 
develop our plan.

[[Page 44307]]

Questions

    1. We provide services to the public, such as handling claims for 
Social Security and Supplemental Security Income, that are clearly 
central to our core mission. Over time, we have taken on many other 
services that do not directly support our mission, such as responding 
to requests for verifying benefit amounts and assisting people with 
claims for other Federal benefits. Do you have suggestions for new or 
different ways that we can provide our core and non-core services?
    2. Over the last ten years, we have had great success in enhancing 
and implementing many electronic services for the public, which have 
improved service while helping us handle increased workloads. We intend 
to continue to enhance our electronic services. Do you have suggestions 
for how we should proceed, including what services we should automate 
first?
    3. What other suggestions do you have about how we handle our 
workloads and interact with our customers?
    Please see the information under ADDRESSES earlier in this document 
for methods to give us your comments. We will not respond to your 
comments, but we will consider them as we review all responses.

Michael J. Astrue,
Commissioner of Social Security.
[FR Doc. 2012-18269 Filed 7-26-12; 8:45 am]
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