[Federal Register Volume 77, Number 140 (Friday, July 20, 2012)]
[Notices]
[Pages 42752-42753]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-17755]


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DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


New Agency Information Collection Activity Under OMB Review: 
Generic Clearance for the Collection of Qualitative Feedback on Agency 
Service Delivery

AGENCY: Transportation Security Administration, DHS.

ACTION: 30-day Notice.

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SUMMARY: This notice announces that the Transportation Security 
Administration (TSA) has forwarded the new Information Collection 
Request (ICR) abstracted below to the Office of Management and Budget 
(OMB) for review and approval under the Paperwork Reduction Act (PRA). 
The ICR describes the nature of the information collection and its 
expected burden. TSA published a Federal Register notice, with a 60-day 
comment period soliciting comments, of the following collection of 
information on May 16, 2012 (77 FR 28893). The proposed information 
collection activity provides a means to gather qualitative customer and 
stakeholder feedback in an efficient, timely manner, in accordance with 
the Administration's commitment to improving service delivery.

DATES: Send your comments by August 20, 2012. A comment to OMB is most 
effective if OMB receives it within 30 days of publication.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, OMB. Comments should be addressed to Desk Officer, 
Department of Homeland Security/TSA, and sent via electronic mail to 
[email protected] or faxed to (202) 395-6974.

FOR FURTHER INFORMATION CONTACT: Susan L. Perkins, TSA PRA Officer, 
Office of Information Technology (OIT), TSA-11, Transportation Security 
Administration, 601 South 12th Street, Arlington, VA 20598-6011; 
telephone (571) 227-3398; email [email protected].

SUPPLEMENTARY INFORMATION:

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a valid OMB control number. The ICR documentation is available 
at http://www.reginfo.gov. Therefore, in preparation for OMB review and 
approval of the following information collection, TSA is soliciting 
comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

Information Collection Requirement

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Type of Request: New collection.
    OMB Control Number: Not yet assigned.
    Form(s): NA.
    Affected Public: Individuals, households, businesses, 
organizations, and State, Local or Tribal Government.
    Abstract: The proposed information collection activity provides a 
means to gather qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery.
    From the TSA perspective, qualitative feedback from customers and 
stakeholders is information that provides useful insights on their 
perceptions, experiences, opinions, and expectations regarding TSA 
products or services, provides TSA with an early warning of issues with 
service, and focuses attention on areas where improvement is needed 
regarding communication, training, or changes in operations that might 
improve delivery of products or services. These collections will allow 
for ongoing, collaborative, and actionable communications between the 
Agency and its customers and stakeholders. They will also allow 
feedback to contribute directly to the improvement

[[Page 42753]]

of program management. The solicitation of feedback will target areas 
such as: Timeliness, appropriateness, accuracy of information, 
courtesy, efficiency of service delivery, and resolution of issues with 
service delivery. Responses will be assessed to plan and inform efforts 
to improve or maintain the quality of service offered by TSA. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature. Information gathered is intended to be 
used only internally for general service improvement and program 
management purposes and is not intended for release outside of the 
agency (if released, the agency must indicate the qualitative nature of 
the information). Feedback collected under this generic clearance 
provides useful qualitative information, but it does not yield data 
that can be generalized to the overall population. Qualitative 
information is not designed or expected to yield statistically reliable 
or actionable results; it will not be used for quantitative information 
collections. Depending on the degree of influence the results are 
likely to have, there may be future information collection submissions 
for other generic mechanisms that are designed to yield quantitative 
results.
    Below we provide the Transportation Security Administration's 
projected average estimates for the next three years:
    Number of Respondents: 125,000.
    Estimated Annual Burden Hours: An estimated 33,450 hours annually.

    Issued in Arlington, Virginia, on July 16, 2012.
Susan L. Perkins,
TSA Paperwork Reduction Act Officer, Office of Information Technology.
[FR Doc. 2012-17755 Filed 7-19-12; 8:45 am]
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