[Federal Register Volume 77, Number 127 (Monday, July 2, 2012)]
[Notices]
[Pages 39243-39244]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-16030]


=======================================================================
-----------------------------------------------------------------------

FEDERAL DEPOSIT INSURANCE CORPORATION


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

AGENCY: Federal Deposit Insurance Corporation (FDIC).

ACTION: Notice of information collection to be submitted to OMB for 
review and approval under the Paperwork Reduction Act.

-----------------------------------------------------------------------

SUMMARY: In accordance with requirements of the Paperwork Reduction Act 
of 1995 (``PRA''), 44 U.S.C. 3501 et seq., the FDIC may not conduct or 
sponsor, and the respondent is not required to respond to, an 
information collection unless it displays a currently valid Office of 
Management and Budget (OMB) control number. The FDIC, as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public and other Federal agencies to take this opportunity 
to comment on the renewal of an existing information collection, as 
required by the PRA. On April 25, 2012 (77 FR 24711), the FDIC 
solicited public comment for a 60-day period on renewal of the 
following information collection: Customer Assistance (OMB No. 3064-
0134). No comments were received. Therefore, the FDIC hereby gives 
notice of submission of its request for renewal to OMB for review.

DATES: Comments must be submitted on or before August 1, 2012.

ADDRESSES: Interested parties are invited to submit written comments to 
the FDIC by any of the following methods:
     http://www.FDIC.gov/regulations/laws/federal/notices.html.
     Email: [email protected]. Include the name of the 
collection in the subject line of the message.
     Mail: Leneta G. Gregorie (202-898-3719), Counsel, Room 
NYA-5050, Federal Deposit Insurance Corporation, 550 17th Street NW., 
Washington, DC 20429.
     Hand Delivery: Comments may be hand-delivered to the guard 
station at the rear of the 17th Street Building (located on F Street), 
on business days between 7:00 a.m. and 5:00 p.m.
    All comments should refer to the relevant OMB control number. A 
copy of the comments may also be submitted to the OMB desk officer for 
the FDIC: Office of Information and Regulatory Affairs, Office of 
Management and Budget, New Executive Office Building, Washington, DC 
20503.

FOR FURTHER INFORMATION CONTACT: Leneta G. Gregorie, at the FDIC 
address above.

SUPPLEMENTARY INFORMATION: Proposal to renew the following currently 
approved collection of information:
    Title: Customer Assistance.
    OMB Number: 3064-0134.
    Form Number: FDIC 6422/04.
    Frequency of Response: On occasion.
    Affected Public: Individuals, Households, Business or financial 
institutions.
    Estimated Number of Respondents: 15000.
    Estimated Time per Response: 0.5 hours.
    Total Annual Burden: 7500 hours.
    General Description of Collection: This collection permits the FDIC 
to collect information from customers of financial institutions who 
have inquiries or complaints about service. Customers may document 
their complaints or inquiries to the FDIC using a letter or an optional 
form (6422/04). The optional form is being revised to facilitate on-
line completion and submission of the form and to shorten FDIC response 
times by making it easier to identify the nature of the complaint and 
to route the customer inquiry to the appropriate FDIC contact. In 
addition, a second optional form, the Business Assistance Form, is 
being added to the collection to distinguish assistance requests 
submitted by individuals and businesses. Although the information 
requested on the two forms is identical, the FDIC will be better able 
to correctly route incoming requests and thereby reduce response times 
to those seeking assistance. A copy of the revised forms can be 
accessed via a link directly beneath this notice on the FDIC's Federal 
Register Citations Web page: http://www.fdic.gov/regulations/laws/
federal/notices.html.

Request for Comment

    Comments are invited on: (a) Whether the collection of information 
is necessary for the proper performance of the FDIC's functions, 
including whether the information has practical utility; (b) the 
accuracy of the estimates of the burden of the information collection, 
including the validity of the methodology and assumptions used; (c) 
ways to enhance the quality, utility, and

[[Page 39244]]

clarity of the information to be collected; and (d) ways to minimize 
the burden of the information collection on respondents, including 
through the use of automated collection techniques or other forms of 
information technology. All comments will become a matter of public 
record.

    Dated at Washington, DC, this 26th day of June 2012.

Federal Deposit Insurance Corporation.
Robert E. Feldman,
Executive Secretary.
[FR Doc. 2012-16030 Filed 6-29-12; 8:45 am]
BILLING CODE 6714-01-P