[Federal Register Volume 77, Number 121 (Friday, June 22, 2012)]
[Notices]
[Pages 37735-37736]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-15363]


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DEPARTMENT OF TRANSPORTATION

Federal Highway Administration

[Docket No. FHWA-2012-0057]


Agency Information Collection Activities: Request for Comments 
for a New Information Collection

AGENCY: Federal Highway Administration (FHWA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: FHWA invites public comments about our intention to request 
the Office of Management and Budget's (OMB) approval for a new 
information collection, which is summarized below

[[Page 37736]]

under SUPPLEMENTARY INFORMATION. We are required to publish this notice 
in the Federal Register by the Paperwork Reduction Act of 1995.

DATES: Please submit comments by August 21, 2012.

ADDRESSES: You may submit comments identified by DOT Docket ID 2012-
0057 by any of the following methods:
    Web Site: For access to the docket to read background documents or 
comments received go to the Federal eRulemaking Portal: Go to http://www.regulations.gov. Follow the online instructions for submitting 
comments.
    Fax: 1-202-493-2251.
    Mail: Docket Management Facility, U.S. Department of 
Transportation, West Building Ground Floor, Room W12-140, 1200 New 
Jersey Avenue SE., Washington, DC 20590-0001.
    Hand Delivery or Courier: U.S. Department of Transportation, West 
Building Ground Floor, Room W12-140, 1200 New Jersey Avenue SE., 
Washington, DC 20590, between 9 a.m. and 5 p.m. ET, Monday through 
Friday, except Federal holidays.

FOR FURTHER INFORMATION CONTACT: Michael Howell, 202 366-5707, Office 
Administration, Information Technology Division, Federal Highway 
Administration, Department of Transportation, 1200 New Jersey Avenue 
SE., Washington, DC 20590. Office hours are from 8 a.m. to 5 p.m., 
Monday through Friday, except Federal holidays.

SUPPLEMENTARY INFORMATION: 
    Title: Customer Satisfaction Surveys.
    Background: Executive Order 12862, ``Setting Customer Service 
Standards'' requires that federal agencies provide the highest quality 
service to our customers by identifying them and determining what they 
think about our existing services and products. The surveys covered in 
the existing generic clearance will provide the FHWA a means to gather 
this data directly from our customers.
    The information obtained from the surveys will be used to assist in 
evaluating service delivery and processes. The responses to the surveys 
will be voluntary and will not involve information that is required by 
regulations. There will be no direct cost to the respondents other than 
their time. The FHWA plans to provide an electronic means for 
responding to the majority of the surveys via the World Wide Web.
    Respondents: State and local governments, highway industry 
organizations, general public. Frequency: Generally, on an annual 
basis.
    Estimated Average Burden per Response: The burden hours per 
response will vary with each survey; however, we estimate an average 
burden of 15 minutes for each survey.
    Estimated Total Annual Burden Hours: We estimate that FHWA will 
survey approximately 21,000 respondents annually during the next three 
years. Therefore, the estimated total annual burden is 5,250 hours.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including: (1) Whether the proposed 
collection is necessary for the FHWA's performance; (2) the accuracy of 
the estimated burden; (3) ways for the FHWA to enhance the quality, 
usefulness, and clarity of the collected information; and (4) ways that 
the burden could be minimized, including the use of computer 
technology, without reducing the quality of the collected information. 
The agency will summarize and/or include your comments in the request 
for OMB's clearance of this information collection.

    Authority: The Paperwork Reduction Act of 1995; 44 U.S.C. 
Chapter 35, as amended; and 49 CFR 1.48.

    Issued On: June 19, 2012.
Steven Smith,
Chief, Information Technology Division.
[FR Doc. 2012-15363 Filed 6-21-12; 8:45 am]
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