[Federal Register Volume 77, Number 120 (Thursday, June 21, 2012)]
[Notices]
[Pages 37475-37476]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-15231]


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DEPARTMENT OF THE TREASURY

Office of the Comptroller of the Currency


Agency Information Collection Activities: Proposed Information 
Collection; Comment Request

AGENCY: Office of the Comptroller of the Currency (OCC), Treasury.

ACTION: Notice and request for comment.

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SUMMARY: The OCC, as part of its continuing effort to reduce paperwork 
and respondent burden, invites the general public and other Federal 
agencies to take this opportunity to comment on a continuing 
information collection, as required by the Paperwork Reduction Act of 
1995. Currently, the OCC is soliciting comment concerning a renewal of 
an existing collection titled ``Customer Complaint Form.''

DATES: You should submit written comments by: August 20, 2012.

ADDRESSES: You should direct all written comments to: Communications 
Division, Office of the Comptroller of the Currency, Mailstop 2-3, 
Attention: 1557-0232, 250 E Street SW., Washington, DC 20219. In 
addition, comments may be sent by fax to (202) 874-5274, or by 
electronic mail to [email protected]. You can inspect and 
photocopy the comments at the OCC, 250 E Street SW., Washington, DC 
20219. You can make an appointment to inspect the comments by calling 
(202) 874-5043. For security reasons, the OCC requires that visitors 
make an appointment to inspect comments. You may do so by calling (202) 
874-4700. Upon arrival, visitors will be required to present valid 
government-issued photo identification

[[Page 37476]]

and to submit to security screening in order to inspect and photocopy 
comments.
    Additionally, you should send a copy of your comments to OCC Desk 
Officer, 1557-0232, by mail to U.S. Office of Management and Budget, 
725 17th Street NW., 10235, Washington, DC 20503, or by fax to 
(202) 395-6974.

FOR FURTHER INFORMATION CONTACT: You can request additional information 
or a copy of the collection from Mary Gottlieb, (202) 874-5090, 
Legislative and Regulatory Activities Division (1557-0202), Office of 
the Comptroller of the Currency, 250 E Street SW., Washington, DC 
20219.

SUPPLEMENTARY INFORMATION: On July 21, 2011, pursuant to the Dodd-Frank 
Wall Street Reform and Consumer Protection Act (Dodd-Frank Act),\1\ the 
Bureau of Consumer Financial Protection (CFPB) was granted the 
authority to, among other things, supervise large banks and Federal 
savings associations with more than $10 billion in assets for 
compliance with certain consumer protection laws. The CFPB's authority 
also includes the handling of consumer complaints related to those 
large financial companies.
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    \1\ See, Dodd-Frank Wall Street Reform and Consumer Protection 
Act, Public Law 111-203, 124 Stat. 1990, July 21, 2010 (Dodd-Frank).
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    Representatives from the OCC and the CFPB as well as the other 
FFIEC agencies have been meeting on a regular basis since the passage 
of the Dodd-Frank Act to establish policies and procedures to 
coordinate the processing of consumer complaints.
    The OCC will continue to process questions and complaints 
concerning consumer issues within the jurisdiction of the OCC through 
our Consumer Assistance Group (CAG), and will continue to send 
misdirected complaints it receives to the appropriate Federal or state 
regulator.
    Title: Customer Complaint Form.
    OMB Control No.: 1557-0232.
    Description: The customer complaint form was developed as a 
courtesy for those that contact CAG at the Office of the Comptroller of 
the Currency, and wish to file a formal, written complaint. The form 
allows consumers to focus their issues and provide a complete picture 
of their concerns, but is entirely voluntary. It is designed to prevent 
having to go back to a consumer for additional information, which 
delays the process. Completion of the form allows CAG to process the 
complaint more efficiently.
    CAG uses the information to create a record of the consumer's 
contact, including capturing information that can be used to resolve 
the consumer's issues and provide a database of information that is 
incorporated into the OCC's supervisory process.
    Type of Review: Regular.
    Affected Public: Businesses or other for-profit.
    Number of Respondents: 40,000.
    Total Annual Responses: 40,000.
    Frequency of Response: On occasion.
    Total Annual Burden Hours: 3,320.
    Comments submitted in response to this notice will be summarized 
and included in the request for OMB approval. All comments will become 
a matter of public record.
    Comments are invited on:
    (a) Whether the collection of information is necessary for the 
proper performance of the functions of the agency, including whether 
the information shall have practical utility;
    (b) The accuracy of the agency's estimate of the burden of the 
collection of information;
    (c) Ways to enhance the quality, utility, and clarity of the 
information to be collected;
    (d) Ways to minimize the burden of the collection on respondents, 
including through the use of automated collection techniques or other 
forms of information technology; and
    (e) Estimates of capital or start-up costs and costs of operation, 
maintenance, and purchase of services to provide information.

    Dated: June 15, 2012.
Michele Meyer,
Assistant Director, Legislative & Regulatory Activities Division.
[FR Doc. 2012-15231 Filed 6-20-12; 8:45 am]
BILLING CODE 4810-33-P