[Federal Register Volume 77, Number 118 (Tuesday, June 19, 2012)]
[Notices]
[Page 36568]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-14869]


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DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT

[Docket No. FR-5603-N-46]


Proposed Information Collection; Comment Request: Generic 
Customer Satisfaction Surveys

AGENCY: Office of the Chief Information Officer, HUD.

ACTION: Notice.

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SUMMARY: The proposed information collection requirement described 
below will be submitted to the Office of Management and Budget (OMB) 
for review, as required by the Paperwork Reduction Act. The Department 
is soliciting public comments on the subject proposal.

DATES: Comments Due Date: August 20, 2012.

ADDRESSES: Interested persons are invited to submit comments regarding 
this proposal. Comments should refer to the proposal by name and/or OMB 
Control Number and should be sent to: Reports Liaison Officer, 
Department of Housing and Urban Development, 451 7th Street SW., 
Washington, DC 20410, Room 9120 or the number for the Federal 
Information Relay Service (1-800-877-8339).

FOR FURTHER INFORMATION CONTACT: Colette Pollard, Departmental Reports 
Management Officer, QDAM,, Department of Housing and Urban Development, 
451 7th Street SW., Washington, DC 20410, telephone (202) 708-3400 
(this is not a toll free number) for copies of the proposed forms and 
other available information.

SUPPLEMENTARY INFORMATION: The Department is submitting the proposed 
information collection to OMB for review, as required by the Paperwork 
Reduction Act of 1995 (44 U.S.C. Chapter 35, as amended).
    This Notice is soliciting comments from members of the public and 
affected agencies concerning the proposed collection of information to: 
(1) Evaluate whether the proposed collection is necessary for the 
proper performance of the functions of the agency, including whether 
the information will have practical utility; (2) Evaluate the accuracy 
of the agency's estimate of the burden of the proposed collection of 
information; (3) Enhance the quality, utility, and clarity of the 
information to be collected; and (4) Minimize the burden of the 
collection of information on those who are to respond; including the 
use of appropriate automated collection techniques or other forms of 
information technology, e.g., permitting electronic submission of 
responses.
    This Notice also lists the following information:
    Title of Proposal: Generic--Customer Satisfaction Surveys.
    OMB Control Number, if applicable: 2535-0116.
    Description of the need for the information and proposed use: 
Executive Order 12862, ``Setting Customer Service Standards'' requires 
that Federal agencies provide the highest quality service to our 
customers by identifying them and determining what they think about our 
services. The surveys covered in the request for a generic clearance 
will provide HUD a means to gather this data directly from our 
customers. HUD will conduct various customer satisfaction surveys to 
gather feedback and data directly from our customers to determine the 
kind and quality of services and products they want and expect to 
receive.
    Agency form numbers, if applicable: None.
    Estimation of the total numbers of hours needed to prepare the 
information collection including number of respondents, frequency of 
response, and hours of response: The number of burden hours is 13,229. 
The number of respondents is 117,248, the number of responses is 
117,248, the frequency of response is on occasion, and the burden hour 
per response is .80.
    Status of the proposed information collection: This is a request 
for a reinstatement w/o change of a currently approved collection.

    Authority: The Paperwork Reduction Act of 1995, 44 U.S.C., 
Chapter 35, as amended.

    Dated: June 12, 2012.
Colette Pollard,
Departmental Paperwork Reduction Act Officer, Office of the Chief 
Information Officer.
[FR Doc. 2012-14869 Filed 6-18-12; 8:45 am]
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