[Federal Register Volume 77, Number 112 (Monday, June 11, 2012)]
[Notices]
[Pages 34391-34392]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-14140]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Submission for OMB Review; Comment Request Generic Clearance to 
Conduct Voluntary Customer/Partner Surveys

SUMMARY: Under the provisions of Section 3507(a)(1)(D) of the Paperwork 
Reduction Act of 1995, the National Library of Medicine (NLM), the 
National Institutes of Health (NIH) has submitted to the Office of 
Management and Budget (OMB) a request to review and approve the 
information collection listed below. This proposed information 
collection was previously published in the Federal Register on April 2, 
2012 (Vol. 77, No. 63, p. 19673) and allowed 60-days for public 
comment. A single public comment was received. The purpose of this 
notice is to allow an additional 30 days for public comment. The 
National Institutes of Health may not conduct or sponsor, and the 
respondent is not required to respond to, an information collection 
that has been extended, revised, or implemented on or after October 1, 
1995, unless it displays a currently valid OMB control number.
    Proposed Collection: Title: Generic Clearance to Conduct Voluntary 
Customer/Partner Surveys; Type of Information Collection Request: 
Extension of currently approved collection [OMB No. 0925-0476, 
expiration date 06/30/2012] Form Number: NA; Need and Use of 
Information Collection: Executive Order 12962 directed agencies that 
provide significant services directly to the public to survey customers 
to determine the kind and quality of services they want and their level 
of satisfaction with existing services. Additionally, since 1994, the 
NLM has been a ``Federal Reinvention Laboratory'' with a goal of 
improving its methods of delivering information to the public. An 
essential strategy in accomplishing reinvention goals is the ability to 
periodically receive input and feedback from customers about the design 
and quality of the services they receive. The NLM provides significant 
services directly to the public including health providers, 
researchers, universities, other federal agencies, state and local 
governments, and to others through a range of mechanisms, including 
publications, technical assistance, and Web sites. These services are 
primarily focused on health and medical information dissemination 
activities. The purpose of this submission is to obtain OMB's generic 
approval to continue to conduct satisfaction surveys of NLM's 
customers. The NLM will use the information provided by individuals and 
institutions to identify strengths and weaknesses in current services 
and to make improvements where feasible. The ability to periodically 
survey NLM's customers is essential to continually update and upgrade 
methods of providing high quality service.

[[Page 34392]]

Frequency of Response: Annually or biennially. Affected Public: 
Individuals or households; businesses or other for profit; state or 
local governments; Federal agencies; non-profit institutions; small 
businesses or organizations. Type of Respondents: Organizations, 
medical researchers, physicians and other health care providers, 
librarians, students, and the general public. The annual reporting 
burden is as follows:

----------------------------------------------------------------------------------------------------------------
                                                                     Estimated                       Estimated
                                                     Estimated       number of    Average burden   total annual
              Types of respondents                   number of     responses per     hours per     burden hours
                                                    respondents     respondent       response        requested
----------------------------------------------------------------------------------------------------------------
Researchers, Physicians, Other Health Care                15,000               1            .150           2,250
 Providers, Librarians, Students, General Public
----------------------------------------------------------------------------------------------------------------

The annualized cost to respondents for each year of the generic 
clearance is estimated to be $20,670. There are no Capital Costs, 
Operating Costs, and/or Maintenance Costs to report.
    Request For Comments: Written comments and/or suggestions from the 
public and affected agencies should address one or more of the 
following points: (1) Evaluate whether the proposed collection of 
information is necessary for the proper performance of the function of 
the agency, including whether the information will have practical 
utility; (2) Evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used; (3) Enhance the 
quality, utility, and clarity of the information to be collected; and 
(4) Minimize the burden of the collection of information on those who 
are to respond, including the use of appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.
    Direct Comments to OMB: Written comments and/or suggestions 
regarding the item(s) contained in this notice, especially regarding 
the estimated public burden and associated response time, should be 
directed to the: Office of Management and Budget, Office of Regulatory 
Affairs, [email protected] or by fax to 202-395-6974, 
Attention: Desk Officer for NIH. To request more information on the 
proposed project or to obtain a copy of the data collection plans and 
instruments, contact: David Sharlip, National Library of Medicine, 
Building 38A, Room B2N12, 8600 Rockville Pike, Bethesda, MD 20894, or 
call non-toll free number 301-402-9680 or email your request to 
[email protected].
    Comments Due Date: Comments regarding this information collection 
are best assured of having their full effect if received within 30 days 
of the date of this publication.

    Dated: June 5, 2012.
David H. Sharlip,
NLM Project Clearance Liaison, National Library of Medicine, National 
Institutes of Health.
[FR Doc. 2012-14140 Filed 6-8-12; 8:45 am]
BILLING CODE 4140-01-P