[Federal Register Volume 77, Number 106 (Friday, June 1, 2012)]
[Presidential Documents]
[Pages 32391-32392]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-13470]


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  Federal Register / Vol. 77, No. 106 / Friday, June 1, 2012 / 
Presidential Documents  

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 Title 3--
 The President

[[Page 32391]]

                Memorandum of May 23, 2012

                
Building a 21st Century Digital Government

                Memorandum for the Heads of Executive Departments and 
                Agencies

                The innovative use of technology is fundamentally 
                transforming how the American people do business and 
                live their daily lives. Exponential increases in 
                computing power, the rise of high-speed networks, and 
                the growing mobile revolution have put the Internet at 
                our fingertips, encouraging innovations that are giving 
                rise to new industries and reshaping existing ones.

                Innovators in the private sector and the Federal 
                Government have used these technological advances to 
                fundamentally change how they serve their customers. 
                However, it is time for the Federal Government to do 
                more. For far too long, the American people have been 
                forced to navigate a labyrinth of information across 
                different Government programs in order to find the 
                services they need. In addition, at a time when 
                Americans increasingly pay bills and buy tickets on 
                mobile devices, Government services often are not 
                optimized for smartphones or tablets, assuming the 
                services are even available online.

                On April 27, 2011, I issued Executive Order 13571 
                (Streamlining Service Delivery and Improving Customer 
                Service), requiring executive departments and agencies 
                (agencies) to, among other things, identify ways to use 
                innovative technologies to streamline their delivery of 
                services to lower costs, decrease service delivery 
                times, and improve the customer experience. As the next 
                step toward modernizing the way Government works, I 
                charged my Federal Chief Information Officer (CIO) with 
                developing a comprehensive Government-wide strategy to 
                build a 21st century digital Government that delivers 
                better digital services to the American people.

                Today, the CIO is releasing that strategy, entitled 
                ``Digital Government: Building a 21st Century Platform 
                to Better Serve the American People'' (Strategy), which 
                provides agencies with a 12-month roadmap that focuses 
                on several priority areas. The Strategy will enable 
                more efficient and coordinated digitalservice delivery 
                by requiring agencies to establish specific, measurable 
                goals for delivering better digital services; 
                encouraging agencies to deliver information in new ways 
                that fully utilize the power and potential of mobile 
                and web-based technologies; ensuring the safe and 
                secure delivery and use of digital services to protect 
                information and privacy; requiring agencies to 
                establish central online resources for outside 
                developers and to adopt new standards for making 
                applicable Government information open and machine-
                readable by default; aggregating agencies' online 
                resource pages for developers in a centralized 
                catalogue on www.Data.gov; and requiring agencies to 
                use web performance analytics and customer satisfaction 
                measurement tools on all ``.gov'' websites.

                Ultimately, this Strategy will ensure that agencies use 
                emerging technologies to serve the public as 
                effectively as possible. As a Government, and as a 
                trusted provider of services, we must never forget who 
                our customers are--the American people.

                In order to ensure that agencies make the best use of 
                emerging technologies in serving the public, I hereby 
                direct each agency to take the following actions:

[[Page 32392]]

  (1) implement the requirements of the Strategy within 12 months of the 
date of this memorandum and comply with the timeframes for specific actions 
specified therein; and

  (2) within 90 days of the date of this memorandum, create a page on its 
website, located at www.[agency].gov/digitalstrategy, to publicly report 
progress in meeting the requirements of the Strategy in a machine-readable 
format.

                This memorandum shall be implemented consistent with 
                applicable law and subject to the availability of 
                appropriations, and with appropriate protections for 
                privacy and civil liberties.

                The Director of the Office of Management and Budget is 
                authorized and directed to publish this memorandum in 
                the Federal Register.
                
                
                    (Presidential Sig.)

                THE WHITE HOUSE,

                    Washington, May 23, 2012

[FR Doc. 2012-13470
Filed 5-31-12; 8:45 am]
Billing code 3295-F2-P