[Federal Register Volume 77, Number 95 (Wednesday, May 16, 2012)]
[Notices]
[Pages 28894-28895]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-11778]


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DEPARTMENT OF HOMELAND SECURITY

U.S. Citizenship and Immigration Services


Agency Information Collection Activities: Collection of 
Qualitative Feedback Through Focus Groups

ACTION: 30-Day Notice of Information Collection for Office of 
Management and Budget Review and Request for Comments.

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SUMMARY: The Department of Homeland Security, U.S. Citizenship and 
Immigration Services (USCIS) will be submitting the following 
information collection request to the Office of Management and Budget 
(OMB) for review and clearance in accordance with the Paperwork 
Reduction Act of 1995. The information collection notice was previously 
published in the Federal Register on February 8, 2012, at 77 FR 6573, 
allowing for a 60-day public comment period. USCIS/did not receive any 
comments in connection with the 60-day notice.

DATES: The purpose of this notice is to allow an additional 30 days for 
public comments. Comments are encouraged and will be accepted until 
June 15, 2012. This process is conducted in accordance with 5 CFR 
1320.10.

ADDRESSES: Written comments and/or suggestions regarding the item(s) 
contained in this notice, especially regarding the estimated public 
burden and associated response time, should be directed to the 
Department of Homeland Security (DHS), and to the Office of Management 
and Budget (OMB) USCIS Desk Officer. Comments may be submitted to: 
USCIS, Chief Regulatory Coordinator, Regulatory Coordination Division, 
Office of Policy and Strategy, 20 Massachusetts Avenue, Washington, DC 
20529-2020. Comments may also be submitted to DHS via facsimile to 202-
272-0997 or via email at [email protected], and to the OMB USCIS 
Desk Officer via facsimile at 202-395-5806 or via email at [email protected]. When submitting comments by email, please make 
sure to add ``1615-NEW, Collection of Qualitative Feedback through 
Focus Groups'' in the subject box.

    Note:  The address listed in this notice should only be used to 
submit comments concerning this information collection. Please do 
not submit requests for individual case status inquiries to this 
address. If you are seeking information about the status of your 
individual case, please check ``My Case Status'' online at: https://
egov.uscis.gov/cris/

[[Page 28895]]

Dashboard.do, or call the USCIS National Customer Service Center at 
1-800-375-5283.


    Written comments and suggestions from the public and affected 
agencies should address one or more of the following four points:
    (1) Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agencies estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submission of responses.

Overview of This Information Collection

    (1) Type of Information Collection Request: New collection.
    (2) Title of the Form/Collection: Collection of Qualitative 
Feedback through Focus Groups.
    (3) Agency form number, if any, and the applicable component of the 
Department of Homeland Security sponsoring the collection: No Agency 
Form Number; U.S. Citizenship and Immigration Services (USCIS).
    (4) Affected public who will be asked or required to respond, as 
well as a brief abstract: Primary: Individuals or households; Business 
or other for-profit. The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback USCIS means information that 
provides useful insights on perceptions and opinions, but not responses 
to statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
information on customer and stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, and/or 
focus attention on areas where communication, training, or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders 
and contribute directly to the improvement of program management. 
Feedback collected under this generic clearance will provide useful 
information, but it will not be generalized to the overall population. 
This data collection will not be used to generate quantitative 
information that is designed to yield reliably actionable results, such 
as monitoring trends over time or documenting program performance.
    (5) An estimate of the total number of respondents and the amount 
of time estimated for an average respondent to respond: Focus Group 
with Stakeholders, 500 respondents x 1.5 hours per response = 750 
hours; Focus Group with Immigrants, 500 respondents x 1.5 hours per 
response = 750 hours. Total annual hours burden = 1,500 hours.
    (6) An estimate of the total public burden (in hours) associated 
with the collection: 1,500 Hours.
    If you need a copy of the information collection instrument with 
supplementary documents, or need additional information, please visit 
http://www.regulations.gov.
    We may also be contacted at: USCIS, Regulatory Coordination 
Division, Office of Policy and Strategy, 20 Massachusetts Avenue NW., 
Washington, DC 20529-2020; Telephone 202-272-1470.

     Dated: May 10, 2012.
Sunday A. Aigbe,
Acting Chief Regulatory Coordinator, Regulatory Coordination Division, 
Office of Policy and Strategy, U.S. Citizenship and Immigration 
Services, Department of Homeland Security.
[FR Doc. 2012-11778 Filed 5-15-12; 8:45 am]
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