[Federal Register Volume 77, Number 26 (Wednesday, February 8, 2012)]
[Notices]
[Page 6573]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-2822]


-----------------------------------------------------------------------

DEPARTMENT OF HOMELAND SECURITY

U.S. Citizenship and Immigration Services


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Collection of Qualitative Feedback Through Focus 
Groups

AGENCY: U.S. Citizenship and Immigration Services, DHS.

ACTION: 60-day notice of submission of information collection approval 
from the Office of Management and Budget and request for comments.

-----------------------------------------------------------------------

SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, the 
Department of Homeland Security, U.S. Citizenship and Immigration 
Services (USCIS) will be submitting a Generic Information Collection 
Request (Generic ICR): ``Collection of Qualitative Feedback through 
Focus Groups'' to OMB for approval under the Paperwork Reduction Act 
(PRA) (44 U.S.C. 3501 et. seq.).

DATES: Interested persons are invited to submit comments on or before 
April 9, 2012.

ADDRESSES: Written comments and/or suggestions regarding the item(s) 
contained in this notice, especially regarding the estimated public 
burden and associated response time, should be directed to the 
Department of Homeland Security (DHS), USCIS, Sunday Aigbe, Chief, 
Regulatory Products Division, Office of the Executive Secretariat, 20 
Massachusetts Avenue NW., Washington, DC 20529-2020. Comments may also 
be submitted to DHS via facsimile to (202) 272-0997 or via email at 
[email protected] and to the OMB USCIS Desk Officer via facsimile 
at (202) 395-5806. When submitting comments by email, please make sure 
to add ``USCIS Qualitative Feedback through Focus Groups'' in the 
subject box.

SUPPLEMENTARY INFORMATION:
    Title: Collection of Qualitative Feedback through Focus Groups.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback USCIS means information that 
provides useful insights on perceptions and opinions, but not responses 
to statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
information on customer and stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, and/or 
focus attention on areas where communication, training, or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders 
and contribute directly to the improvement of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not be generalized to the overall population. 
This data collection will not be used to generate quantitative 
information that is designed to yield reliably actionable results, such 
as monitoring trends over time or documenting program performance.
    Below we provide the USCIS projected average burden estimates for 
the next three years:
    Current Actions: New collection of information.
    Type of Review: New Collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations.
    Average Expected Annual Number of Activities: One.

Amount of Time Estimated for an Average Respondent To Respond

    Focus Group with stakeholders: 500 Respondents x 1 hour and 30 
minutes per response.
    Focus Group with immigrants: 500 Respondents x 1 hour and 30 
minutes per response.
    An estimate of the total public burden (in hours) associated with 
the collection: 1,500 annual burden hours.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, an information collection request unless it displays a 
currently valid Office of Management and Budget control number. As 
individual information collection instruments are developed, they will 
be made available at: http://www.regulations.gov/.
    We may also be contacted at: USCIS, Regulatory Products Division, 
20 Massachusetts Avenue NW., Washington, DC 20529-2020, Telephone 
number (202) 272-8377.

    Dated: February 2, 2012.
Sunday Aigbe,
Chief, Regulatory Products Division, Office of the Executive 
Secretariat, U.S. Citizenship and Immigration Services, Department of 
Homeland Security.
[FR Doc. 2012-2822 Filed 2-7-12; 8:45 am]
BILLING CODE 9111-97-P