[Federal Register Volume 77, Number 17 (Thursday, January 26, 2012)]
[Notices]
[Pages 4054-4055]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2012-1608]


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DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Extension of Agency Information Collection Activity Under OMB 
Review: TSA Customer Comment Card

AGENCY: Transportation Security Administration, DHS.

ACTION: 30-day notice.

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SUMMARY: This notice announces that the Transportation Security 
Administration (TSA) has forwarded the Information Collection Request 
(ICR), Office of Management and Budget (OMB) control number 1652-0030, 
abstracted below, to OMB for review and approval of an extension of the 
currently-approved collection under the Paperwork Reduction Act (PRA). 
The ICR describes the nature of the information collection and its 
expected burden. TSA published a Federal Register notice, with a 60-day 
comment period soliciting comments, of the following collection of 
information on September 21, 2011 (76 FR 58532). TSA uses a customer 
comment card to collect passenger comments at airports, including 
complaints, compliments, and suggestions.

[[Page 4055]]


DATES: Send your comments by February 27, 2012. A comment to OMB is 
most effective if OMB receives it within 30 days of publication.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, OMB. Comments should be addressed to Desk Officer, 
Department of Homeland Security/TSA, and sent via electronic mail to 
[email protected] or faxed to (202) 395-6974.

FOR FURTHER INFORMATION CONTACT: Joanna Johnson, TSA PRA Officer, 
Office of Information Technology (OIT), TSA-11, Transportation Security 
Administration, 601 South 12th Street, Arlington, VA 20598-6011; 
telephone (571) 227-3651; email [email protected].

SUPPLEMENTARY INFORMATION: 

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a valid OMB control number. The ICR documentation is available 
at http://www.reginfo.gov. Therefore, in preparation for OMB review and 
approval of the following information collection, TSA is soliciting 
comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

Information Collection Requirement

    Title: TSA Customer Comment Card.
    Type of Request: Extension of a currently-approved collection.
    OMB Control Number: 1652-0030.
    Form(s): TSA Customer Comment Card.
    Affected Public: Airline Passengers.
    Abstract: The Transportation Security Administration (TSA) is 
seeking renewal of the TSA Customer Comment Card information 
collection. The card is being used by TSA at airports to collect 
customer comments, including complaints, compliments, and suggestions. 
This collection continues a voluntary program for passengers to provide 
feedback to TSA regarding their experiences with TSA security 
procedures. This collection of information allows TSA to evaluate and 
address customer concerns about security procedures and policies. There 
has been a correction made to the number of respondents and hour burden 
since the publishing of the 60-day notice.
    Number of Respondents: 150,000.
    Estimated Annual Burden Hours: An estimated 12,500 hours annually.

    Issued in Arlington, Virginia, on January 20, 2012.
Joanna Johnson,
TSA Paperwork Reduction Act Officer, Office of Information Technology.
[FR Doc. 2012-1608 Filed 1-25-12; 8:45 am]
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