[Federal Register Volume 76, Number 188 (Wednesday, September 28, 2011)]
[Notices]
[Pages 60128-60129]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-24925]


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DEPARTMENT OF THE TREASURY

Office of the Comptroller of the Currency


Proposed Information Collection; Submission for OMB Review

AGENCY: Office of the Comptroller of the Currency (OCC), Treasury.

ACTION: Notice and request for comment.

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SUMMARY: The OCC, as part of its continuing effort to reduce paperwork 
and respondent burden, invites the general public and other Federal 
agencies to take this opportunity to comment on a continuing 
information collection, as required by the Paperwork Reduction Act of 
1995. Currently, the OCC is soliciting comment concerning a renewal of 
an existing collection titled ``Customer Complaint Form.'' The OCC

[[Page 60129]]

also is giving notice that the collection has been submitted to OMB for 
review.

DATES: You should submit written comments by: October 27, 2011.

ADDRESSES: You should direct all written comments to: Communications 
Division, Office of the Comptroller of the Currency, Mailstop 2-3, 
Attention: 1557-0232, 250 E Street, SW., Washington, DC 20219. In 
addition, comments may be sent by fax to (202) 874-5274, or by 
electronic mail to [email protected]. You can inspect and 
photocopy the comments at the OCC, 250 E Street, SW., Washington, DC 
20219. You can make an appointment to inspect the comments by calling 
(202) 874-5043. For security reasons, the OCC requires that visitors 
make an appointment to inspect comments. You may do so by calling (202) 
874-4700. Upon arrival, visitors will be required to present valid 
government-issued photo identification and to submit to security 
screening in order to inspect and photocopy comments.
    Additionally, you should send a copy of your comments to OCC Desk 
Officer, 1557-0232, by mail to U.S. Office of Management and Budget, 
725 17th Street, NW., 10235, Washington, DC 20503, or by fax 
to (202) 395-6974.

FOR FURTHER INFORMATION CONTACT: You can request additional information 
or a copy of the collection from Mary Gottlieb, (202) 874-5090, 
Legislative and Regulatory Activities Division (1557-0202), Office of 
the Comptroller of the Currency, 250 E Street, SW., Washington, DC 
20219.

SUPPLEMENTARY INFORMATION: The OCC is requesting comment on the 
following information collection:
    Title: Customer Complaint Form.
    OMB Control No.: 1557-0232.
    Description: The customer complaint form was developed as a 
courtesy for those who contact the Office of the Comptroller of the 
Currency's Customer Assistance Group and wish to file a formal, written 
complaint. The form allows consumers to focus their issues and provide 
a complete picture of their concerns, but is entirely voluntary. It is 
designed to give consumers a simple way to provide all necessary 
information thereby eliminating time-consuming follow-up calls which 
may delay the resolution process. Completion of the form allows the 
Customer Assistance Group to process the complaint more efficiently.
    The Customer Assistance Group uses the information submitted in 
these forms to create a record of the OCC's contacts with the consumer, 
capture information that can be used to resolve the consumer's issues, 
and create a database of information that is incorporated into the 
OCC's supervisory process.
    On July 21, 2010, President Barack Obama signed into law the Dodd-
Frank Wall Street Reform and Consumer Protection Act, Public Law 111-
203, 124 Stat. 1376 (2010) (Dodd-Frank Act). As part of the 
comprehensive package of financial regulatory reform measures enacted, 
Title III of the Dodd-Frank Act transfers the powers, authorities, 
rights and duties of the Office of Thrift Supervision to other banking 
agencies, including the OCC, on July 21, 2011. The Dodd-Frank Act also 
abolishes the OTS ninety days after the transfer date. As a result of 
the Dodd-Frank Act, OCC is incorporating the burden from OTS's Consumer 
Complaint Form (OMB Control Nos. 1550-0126; 1557-0291) of 1,180 
consumer complaints to this collection.
    The Dodd-Frank Act also requires the transfer of certain consumer 
protection functions from the OCC to the new Bureau of Consumer 
Financial Protection. The OCC will revise this collection if it is 
determined that this collection of information is affected by this 
transfer.
    Type of Review: Regular.
    Affected Public: Businesses or other for-profit.
    Number of Respondents: 81,180.
    Total Annual Responses: 81,180.
    Frequency of Response: On occasion.
    Total Annual Burden Hours: 6,738.
    An agency may not conduct or sponsor, and a respondent is not 
required to respond to, an information collection unless the 
information collection displays a currently valid OMB control number. 
On March 23, 2011, the OCC issued a notice for 60 days of comment. 76 
FR 16477. No comments were received. Comments continue to be invited 
on:
    (a) Whether the collection of information is necessary for the 
proper performance of the functions of the agency, including whether 
the information shall have practical utility;
    (b) The accuracy of the agency's estimate of the burden of the 
collection of information;
    (c) Ways to enhance the quality, utility, and clarity of the 
information to be collected;
    (d) Ways to minimize the burden of the collection on respondents, 
including through the use of automated collection techniques or other 
forms of information technology; and
    (e) Estimates of capital or start-up costs and costs of operation, 
maintenance, and purchase of services to provide information.

    Dated: September 22, 2011.
Michele Meyer,
Assistant Director, Legislative & Regulatory Activities Division.
[FR Doc. 2011-24925 Filed 9-27-11; 8:45 am]
BILLING CODE 4810-33-P