[Federal Register Volume 76, Number 183 (Wednesday, September 21, 2011)]
[Notices]
[Page 58532]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-24159]


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DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Intent To Request Renewal From OMB of One Current Public 
Collection of Information; TSA Customer Comment Card

AGENCY: Transportation Security Administration, DHS.

ACTION: 60-day Notice.

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SUMMARY: The Transportation Security Administration (TSA) invites 
public comment on one currently approved Information Collection Request 
(ICR), Office of Management and Budget (OMB) control number 1652-0030 
abstracted below that we will submit to OMB for renewal in compliance 
with the Paperwork Reduction Act (PRA). The ICR describes the nature of 
the information collection and its expected burden. This collection 
allows customers to provide feedback to TSA about their experiences 
with TSA's airport security process and procedures while traveling.

DATES: Send your comments by November 21, 2011.

ADDRESSES: Comments may be e-mailed to [email protected] or delivered to 
the TSA PRA Officer, Office of Information Technology (OIT), TSA-11, 
Transportation Security Administration, 601 South 12th Street, 
Arlington, VA 20598-6011.

FOR FURTHER INFORMATION CONTACT: Joanna Johnson at the above address, 
or by telephone (571) 227-3651.

SUPPLEMENTARY INFORMATION: 

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a valid OMB control number. The ICR documentation is available 
at http://www.reginfo.gov. Therefore, in preparation for OMB review and 
approval of the following information collection, TSA is soliciting 
comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

Information Collection Requirement

    1652-0030; TSA Customer Comment Card. This renewal continues a 
voluntary program for airport passengers to provide feedback to TSA 
regarding their experiences with TSA security procedures. This 
collection of information allows TSA to evaluate and address customer 
concerns about security procedures and policies.
    TSA Customer Comment Cards will collect feedback, and the passenger 
may voluntarily provide contact information. TSA may use the contact 
information to respond to the passenger's comments. For passengers who 
deposit their cards in the designated drop-boxes, TSA staff at airports 
will collect the cards, categorize comments, enter the results into an 
online system for reporting, and respond to passengers as appropriate. 
Passengers also have the option to mail the cards directly to the 
address provided on the comment card which varies by airport. The TSA 
Contact Center will continue to be available for passengers to make 
comments independently of airport involvement. TSA estimates the number 
of respondents to be 1,783,800, with an estimated number of 150,880 
annual burden hours.

    Issued in Arlington, Virginia, on September 15, 2011.
Joanna Johnson,
TSA Paperwork Reduction Act Officer, Office of Information Technology.
[FR Doc. 2011-24159 Filed 9-20-11; 8:45 am]
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