[Federal Register Volume 76, Number 173 (Wednesday, September 7, 2011)]
[Notices]
[Pages 55362-55363]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-22851]


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DEPARTMENT OF COMMERCE

National Oceanic and Atmospheric Administration


Proposed Information Collection; Comment Request; NOAA Customer 
Surveys

AGENCY: National Oceanic and Atmospheric Administration (NOAA), 
Commerce.

ACTION: Notice.

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SUMMARY: The Department of Commerce, as part of its continuing effort 
to reduce paperwork and respondent burden, invites the general public 
and other Federal agencies to take this opportunity to comment on 
proposed and/or continuing information collections, as required by the 
Paperwork Reduction Act of 1995.

DATES: Written comments must be submitted on or before November 7, 
2011.

ADDRESSES: Direct all written comments to Diana Hynek, Departmental 
Paperwork Clearance Officer, Department of Commerce, Room 6616, 14th 
and Constitution Avenue, NW., Washington, DC 20230 (or via the Internet 
at [email protected]).

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection instrument and instructions should 
be directed to Sarah Brabson, (301) 628-5751 or [email protected].

SUPPLEMENTARY INFORMATION: 

I. Abstract

    This request is for extension of a currently approved generic 
information collection.
    This collection follows the guidelines contained in the OMB 
Resource Manual for Customer Surveys. In accordance with Executive 
Order 12862, the National Performance Review, and good management 
practices, NOAA offices seek approval to continue to gather customer 
feedback on services and/or products, which can be used in planning for 
service/product modification and prioritization. Under this generic 
clearance, individual offices would use approved questionnaires and 
develop new questionnaires, as needed, by selecting subsets of the 
approved set of collection questions and tailoring those specific 
questions to be meaningful for their particular programs. These 
proposed questionnaires would then be submitted to OMB using a fast-
track request for approval process, for which separate Federal Register 
notices are not required. Surveys currently being conducted include Web 
site satisfaction surveys, a Chart Users survey, and a Coastal Services 
Center Training Evaluation.
    The generic clearance will not be used to survey any bodies NOAA 
regulates unless precautions are taken to ensure that the respondents 
believe that they are not under any risk for not responding or for the 
contents of their responses; e.g., in no survey to such a population 
will the names and addresses of respondents be required.

II. Method of Collection

    Surveys are conducted by mail or via a Web site.

III. Data

    OMB Control Number: 0648-0342.
    Form Number: None.
    Type of Review: Regular submission (extension of a currently 
approved collection).
    Affected Public: Individuals or households; non-profit 
institutions; state, local, or tribal government; business or other 
for-profit organizations.
    Estimated Number of Respondents: 483,000.
    Estimated Time per Response: 7 minutes.
    Estimated Total Burden Hours: 57,000.

[[Page 55363]]

    Estimated Total Annual Cost to Public: $0.

IV. Request for Comments

    Comments are invited on: (a) Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of the burden 
(including hours and cost) of the proposed collection of information; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology.
    Comments submitted in response to this notice will be summarized 
and/or included in the request for OMB approval of this information 
collection; they also will become a matter of public record.

    Dated: September 1, 2011.
Gwellnar Banks,
Management Analyst, Office of the Chief Information Officer.
[FR Doc. 2011-22851 Filed 9-6-11; 8:45 am]
BILLING CODE 3510-12-P