[Federal Register Volume 76, Number 134 (Wednesday, July 13, 2011)]
[Notices]
[Pages 41280-41281]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-17553]


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DEPARTMENT OF HOMELAND SECURITY

Citizenship and Immigration Services


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: U.S. Citizenship and Immigration Services, DHS.

ACTION: 30-Day notice of submission of information collection approval 
from the Office of Management and Budget and request for comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, the 
Department of Homeland Security, U.S. Citizenship and Immigration 
Services will be submitting a Generic Information Collection Request 
(Generic ICR): ``Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery '' to OMB for approval under the 
Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et seq.).

DATES: The Office of Management and Budget (OMB) published a 60-day 
notice in the Federal Register on December 22, 2011, at 75 FR 80542, 
allowing for a 60-day public comment period. USCIS/DHS did not receive 
any comments for this information collection. The purpose of this 
notice is to allow an additional 30 days for public comments. Comments 
must be submitted August 12, 2011.

ADDRESSES: Written comments and/or suggestions regarding the item(s) 
contained in this notice, especially regarding the estimated public 
burden and associated response time, should be directed to the 
Department of Homeland Security (DHS), and to the Office of Management 
and Budget (OMB) USCIS Desk Officer. Comments may be submitted to: 
USCIS, Chief, Regulatory Products Division, Office of the Executive 
Secretariat, 20 Massachusetts Avenue NW., Washington, DC 20529-2020. 
Comments may also be submitted to DHS via facsimile to 202-272-0997 or 
via e-mail at [email protected] and to the OMB USCIS Desk Officer 
via facsimile at 202-395-5806 or via e-mail at [email protected]. When submitting comments by e-mail please make 
sure to add ``Generic Clearance'' in the subject box.

FOR FURTHER INFORMATION CONTACT: Sunday Aigbe, Chief, Regulatory 
Products Division, Office of the Executive Secretariat, U.S. 
Citizenship and Immigration Services, Department of Homeland Security, 
20 Massachusetts Avenue, NW., Washington, DC 20529-2020, telephone 202-
272-8380.

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which

[[Page 41281]]

generalizations will be made, the sampling frame, the sample design 
(including stratification and clustering), the precision requirements 
or power calculations that justify the proposed sample size, the 
expected response rate, methods for assessing potential non-response 
bias, the protocols for data collection, and any testing procedures 
that were or will be undertaken prior fielding the study. Depending on 
the degree of influence the results are likely to have, such 
collections may still be eligible for submission for other generic 
mechanisms that are designed to yield quantitative results.
    Below we provide The Department of Homeland Security, U.S. 
Citizenship and Immigration Services (USCIS) projected average 
estimates for the next three years:
    Current Actions: New collection of information.
    Type of Review: New collection.
    Affected Public: Individuals and households, businesses and 
organizations.
    Average Expected Annual Number of activities: One.
    Amount of time estimated for an average respondent to respond: 
Customer Satisfaction Survey: 15,000 Respondents x (.50) 30 minutes per 
response.
    An estimate of the total public burden (in hours) associated with 
the collection: 7,500 annual burden hours.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.
    If you need a copy of the information collection instrument, please 
visit the Web site at: http://www.regulations.gov/ gov/.
    We may also be contacted at: USCIS, Regulatory Products Division, 
20 Massachusetts Avenue, NW., Washington, DC 20529-2020, Telephone 
number 202-272-8377.

    Dated: July 7, 2011.
Sunday Aigbe,
Chief, Regulatory Products Division, U.S. Citizenship and Immigration 
Services, Department of Homeland Security.
[FR Doc. 2011-17553 Filed 7-12-11; 8:45 am]
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