[Federal Register Volume 76, Number 126 (Thursday, June 30, 2011)]
[Notices]
[Pages 38355-38356]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-16510]


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ARCHITECTURAL AND TRANSPORTATION BARRIERS COMPLIANCE BOARD

[Docket No. ATBCB-2011-0003]


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Architectural and Transportation Barriers Compliance Board.

ACTION: 30-day notice of submission of information collection approval 
from the Office of Management and Budget and request for comments.

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SUMMARY: As part of a Federal governmentwide effort to streamline the 
process to seek feedback from the public on service delivery, the 
Architectural and Transportation Barriers Compliance Board (Access 
Board) has submitted a Generic Information Collection Request: 
``Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery'' to the Office of Management and Budget for 
approval under the Paperwork Reduction Act.

DATES: Comments must be submitted by August 1, 2011.

ADDRESSES: Submit comments by any of the following methods:
     Federal eRulemaking Portal http://www.regulations.gov. 
Follow the instructions for submitting comments. Regulations.gov ID for 
this docket is ATBCB-2011-0003.
     E-mail: board.gov">fairhall@access-board.gov. Include docket number 
ATBCB-2011-0003 in the subject line of the message.
     Fax: 202-272-0081.
     Mail or Hand Delivery/Courier: Office of the General 
Counsel, U.S. Access Board, 1331 F Street, NW., Suite 1000, Washington, 
DC 20004-1111.
    All comments received will be posted without change to http://www.regulations.gov, including any personal information provided.

FOR FURTHER INFORMATION CONTACT: Lisa Fairhall, Office of the General 
Counsel, Access Board, 1331 F Street, NW., Suite 1000, Washington, DC 
20004-1111. Telephone number: 202-272-0046 (voice); 202-272-0064 (TTY); 
202-272-0081 (FAX). Electronic mail address: board.gov">fairhall@access-board.gov.

SUPPLEMENTARY INFORMATION: 

[[Page 38356]]

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: This information collection activity will gather 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training, or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative, and actionable 
communications between the agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    The Access Board received no comments in response to the 60-day 
notice published in the Federal Register of December 22, 2010 (75 FR 
80542).
    Below we provide the Access Board's projected average estimates for 
the next three years: \1\
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    \1\ The 60-day notice included the following estimate of the 
aggregate burden hours for this generic clearance federal-wide:
    Average Expected Annual Number of Activities: 25,000.
    Average Number of Respondents per Activity: 200.
    Annual responses: 5,000,000.
    Frequency of Response: Once per request.
    Average minutes per response: 30.
    Burden hours: 2,500,000.
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    Current Actions: New collection of information.
    Type of Review: New collection.
    Affected Public: Individuals and households, businesses and 
organizations, State, Local or Tribal Government.
    Average Expected Annual Number of Activities: 7.
    Respondents: 1,100.
    Annual responses: 1,100.
    Frequency of Response: Once per request.
    Average minutes per response: 6 minutes.
    Burden hours: 103 hours.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

David M. Capozzi,
Executive Director.
[FR Doc. 2011-16510 Filed 6-29-11; 8:45 am]
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