[Federal Register Volume 76, Number 124 (Tuesday, June 28, 2011)]
[Notices]
[Pages 37825-37826]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-16131]


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DEPARTMENT OF HOMELAND SECURITY

U.S. Customs and Border Protection


Agency Information Collection Activities; Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery

AGENCY: U.S. Customs and Border Protection, Department of Homeland 
Security.

ACTION: 30-Day notice and request for comments; Establishment of a new 
information collection.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, U.S. 
Customs and Border Protection has submitted a Generic Information 
Collection Request (Generic ICR): ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery '' to OMB 
for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et 
seq.) This document is published to obtain comments from the public and 
affected agencies. This proposed information collection was previously 
published in the Federal Register (75 FR 80542) on December 22, 2010, 
allowing for a 60-day comment period.

DATES: Written comments should be received on or before July 28, 2011.

ADDRESSES: Interested persons are invited to submit written comments on 
this proposed information collection to the Office of Information and 
Regulatory Affairs, Office of Management and Budget. Comments should be 
addressed to the OMB Desk Officer for Customs and Border Protection, 
Department of Homeland Security, and sent via electronic mail to [email protected] or faxed to (202) 395-5806.

SUPPLEMENTARY INFORMATION: U.S. Customs and Border Protection (CBP) 
encourages the general public and affected Federal agencies to submit 
written comments and suggestions on proposed and/or continuing 
information collection requests pursuant to the Paperwork Reduction Act 
(Pub. L. 104-13). Your comments should address one of the following 
four points:
    (1) Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency/
component, including whether the information will have practical 
utility;
    (2) Evaluate the accuracy of the agencies/components estimate of 
the burden of the proposed collection of information, including the 
validity of the methodology and assumptions used;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collections of information on those 
who are to respond, including the use of appropriate automated, 
electronic, mechanical, or other technological techniques or other 
forms of information.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic

[[Page 37826]]

mechanisms that are designed to yield quantitative results.
    Current Actions: Request for new collection of information.
    Type of Review: New Collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Estimated Number of Respondents: 60,000.
    Frequency of Response: Once per request.
    Estimated Time per Response: 13 minutes.
    Estimated Total Annual Burden Hours: 13,000 hours.
    If additional information is required contact: Tracey Denning, U.S. 
Customs and Border Protection, Regulations and Rulings, Office of 
International Trade, 799 9th Street, NW., 5th Floor, Washington, DC 
20229-1177, at 202-325-0265.

    Dated: June 23, 2011.
Tracey Denning,
Agency Clearance Officer, U.S. Customs and Border Protection.
[FR Doc. 2011-16131 Filed 6-27-11; 8:45 am]
BILLING CODE 9111-14-P