[Federal Register Volume 76, Number 93 (Friday, May 13, 2011)]
[Notices]
[Pages 28038-28039]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-11835]


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GENERAL SERVICES ADMINISTRATION

[OMB Control No. 3090-00xx; Docket No. 2011-0001; Sequence 2]


Agency Information Collection Activities; Proposed Collection; 
Comment Request; General Services Administration Acquisition 
Regulation; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery (GSA)

AGENCY: General Services Administration. (GSA)

ACTION: Notice of a request for comments regarding a new information 
collection.

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SUMMARY: As part of a Federal Governmentwide effort to streamline the 
process to seek feedback from the public on service delivery, the 
General Services Administration (GSA) will be submitting a Generic 
Information Collection Request (Generic ICR): ``Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery'' to 
OMB for approval under the Paperwork Reduction Act (PRA).

DATES: Submit comments on or before June 13, 2011.

[[Page 28039]]


ADDRESSES: Submit comments identified by Information Collection 3090-
00xx, Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery, by any of the following methods:
     Regulations.gov: http://www.regulations.gov. Submit 
comments via the Federal eRulemaking portal by inputting ``Information 
Collection 3090-00xx'', Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery, under the heading 
``Enter Keyword or ID'' and selecting ``Search''. Select the link 
``Submit a Comment'' that corresponds with ``Information Collection 
3090-00xx'', Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery. Follow the instructions provided 
at the ``Submit a Comment'' screen. Please include your name, company 
name (if any), and ``Information Collection 3090-00xx'' on your 
attached document.
     Fax: 202-501-4067.
     Mail: General Services Administration, Regulatory 
Secretariat (MVCB), 1275 First Street, NE., Washington, DC 20417. Attn: 
Hada Flowers/IC 3090-00xx, Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery.
    Instructions: Please submit comments only and cite Information 
Collection 3090-00xx, Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery, in all correspondence 
related to this collection. All comments received will be posted 
without change to http://www.regulations.gov, including any personal 
and/or business confidential information provided.

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please contact General Services Administration, Regulatory Secretariat 
Branch (MVCB), 1275 First Street, NE., Washington, DC 20417; telephone 
(202) 501-4755.

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    The Agency received no comments in response to the 60-day notice 
published in the Federal Register at 75 FR 80542, December 22, 2010.
    Below we provide GSA's projected average estimates for the next 
three years:
    Current Actions: New collection of information.
    Type of Review: New Collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Annual Number of Activities: 48.
    Respondents: 510.
    Annual Responses: 8350.
    Frequency of Response: 1.
    Average Minutes per Response: 3.82.
    Burden Hours: 534.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

    Dated: May 9, 2011.
Sonny Hashmi,
Deputy Chief Information Officer.
[FR Doc. 2011-11835 Filed 5-12-11; 8:45 am]
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