[Federal Register Volume 76, Number 92 (Thursday, May 12, 2011)]
[Notices]
[Page 27666]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-11637]



[[Page 27666]]

-----------------------------------------------------------------------

DEPARTMENT OF LABOR

Employment and Training Administration

[TA-W-74,700]


AT&T Services, Inc., Reynoldsburg, OH; Notice of Negative 
Determination on Reconsideration

    On January 21, 2011, the Department of Labor issued an Affirmative 
Determination Regarding Application for Reconsideration for the workers 
and former workers of AT&T Services, Inc., Reynoldsburg, Ohio (subject 
firm). The Notice of determination was published in the Federal 
Register on February 2, 2011 (76 FR 5831). Workers supply customer care 
call services.
    Pursuant to 29 CFR 90.18(c), reconsideration may be granted under 
the following circumstances:
    (1) If it appears on the basis of facts not previously considered 
that the determination complained of was erroneous;
    (2) If it appears that the determination complained of was based on 
a mistake in the determination of facts not previously considered; or
    (3) If in the opinion of the Certifying Officer, a 
misinterpretation of facts or of the law justified reconsideration of 
the decision.
    The negative determination was based on the findings that the 
worker separations are not attributable to increased imports of 
services by the subject firm or a shift in the supply of services by 
the subject firm to a foreign country. Rather, the investigation 
established that the worker separations are attributable to the subject 
firm shifting customer care call services to other facilities within 
the United States. The investigation also revealed the firm is not a 
supplier or downstream producer to a firm that employed a worker group 
eligible to apply for Trade Adjustment Assistance (TAA).
    In the request for reconsideration, the petitioners alleged that 
the subject firm has shifted services to a foreign country.
    During the reconsideration, the Department received information 
that shows that AT&T Services, Inc. (and not AT&T) is the appropriate 
name of the firm, and the heading has been changed to properly reflect 
the firm's name.
    Information obtained during the reconsideration investigation 
confirmed that all of the workers who worked at the subject firm are 
referred to as ``Legacy T workers'' and ``Customer Sales and Service 
Specialists (CSSS)''; that none of the services previously supplied by 
the subject firm (or like or directly competitive services) was 
outsourced to a foreign country; and that AT&T managers did not train 
any call center managers in India. Rather, work previously performed at 
the subject firm was consolidated into three other AT&T call centers 
within the United States.

Conclusion

    After reconsideration, I affirm the original notice of negative 
determination of eligibility to apply for worker adjustment assistance 
for workers and former workers of AT&T Services, Inc., Reynoldsburg, 
Ohio.

    Signed in Washington, DC, on this 2nd day of May 2011.
Del Min Amy Chen,
Certifying Officer, Office of Trade Adjustment Assistance.
[FR Doc. 2011-11637 Filed 5-11-11; 8:45 am]
BILLING CODE 4510-FN-P