[Federal Register Volume 76, Number 87 (Thursday, May 5, 2011)]
[Notices]
[Pages 25693-25694]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-10952]


=======================================================================
-----------------------------------------------------------------------

DEPARTMENT OF HEALTH AND HUMAN SERVICES


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: U.S. Department of Health and Human Services.

ACTION: 30-day notice of submission of information collection approval 
from the Office of Management and Budget and request for comments.

-----------------------------------------------------------------------

SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, U.S. 
Department of Health and Human Services has submitted a Generic 
Information Collection Request (Generic ICR): ``Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery'' to 
OMB for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 
3501 et seq.).

DATES: Comments must be submitted June 6, 2011.

ADDRESSES: Written comments may be submitted to 
[email protected], or call the Reports Clearance Office on 
(202) 690-5683. Send written comments and recommendations for the 
proposed information collections within 30 days of this notice directly 
to the OS OMB Desk Officer; faxed to OMB at 202-395-5806.

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please contact Sherrette Funn-Coleman

SUPPLEMENTARY INFORMATION:

[[Page 25694]]

    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study.
    The Agency received 0 comments were received in response to the 60-
day notice published in the Federal Register of December 22, 2010 (75 
FR 80542).
    Below we provide U.S. Department of Health and Human Services 
projected average estimates for the next three years: \1\
---------------------------------------------------------------------------

    \1\ The 60-day notice included the following estimate of the 
aggregate burden hours for this generic clearance federal-wide:
    Average Expected Annual Number of Activities: 25,000.
    Average Number of Respondents per Activity: 200.
    Annual Responses: 5,000,000.
    Frequency of Response: Once per request.
    Average Minutes per Response: 30.
    Burden Hours: 2,500,000.
---------------------------------------------------------------------------

    Current Actions: New collection of information.
    Type of Review: New collection
    Affected Public: Individuals and households, businesses and 
organizations, State, Local or Tribal Government.
    Average Expected Annual Number of Activities:
    Respondents: 3,000,000 over 3 years
    Annual Responses: 1,000,000 annually
    Frequency of Response: Once per request
    Average Minutes per Response: 4
    Burden Hours: 670,000 hours annually
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

Mary Forbes,
Office of the Secretary, Paperwork Reduction Act Clearance Officer.
[FR Doc. 2011-10952 Filed 5-4-11; 8:45 am]
BILLING CODE P