[Federal Register Volume 76, Number 84 (Monday, May 2, 2011)]
[Notices]
[Pages 24482-24483]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-10343]


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FEDERAL COMMUNICATIONS COMMISSION


Public Information Collection Being Reviewed by the Federal 
Communications Commission

AGENCY: Federal Communication Commission.

ACTION: Notice and request for comments.

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SUMMARY: The Federal Communications Commission (FCC), as part of its 
continuing effort to reduce paperwork burdens, invites the general 
public and other Federal agencies to take this opportunity to comment 
on the following information collection, as required by the Paperwork 
Reduction Act (PRA) of 1995, 44 U.S.C. 3501-3520. Comments are 
requested concerning (a) Whether the proposed collection of information 
is necessary for the proper performance of the functions of the 
Commission, including whether the information shall have practical 
utility; (b) the accuracy of the Commission's burden estimate; (c) ways 
to enhance the quality, utility, and clarity of the information 
collected; (d) ways to minimize the burden of the collection of 
information on the respondents, including the use of automated 
collection techniques or other forms of information technology; and (e) 
ways to further reduce the information collection burden on small 
business concerns with fewer than 25 employees. The FCC may not conduct 
or sponsor a collection of information unless it displays a currently 
valid control number. No person shall be subject to any penalty for 
failing to comply with a collection of information subject to the PRA 
that does not display a valid Office of Management and Budget (OMB) 
control number.

DATES: Written PRA comments should be submitted on or before July 1, 
2011. If you anticipate that you will be submitting comments, but find 
it difficult to do so within the period of time allowed by this notice, 
you should advise the contact listed below as soon as possible.

ADDRESSES: Direct all PRA comments to Cathy Williams, FCC, via e-mail 
[email protected] and to [email protected].

FOR FURTHER INFORMATION CONTACT: For additional information about the 
information collection, contact Cathy Williams at (202) 418-2918.

SUPPLEMENTARY INFORMATION:
    OMB Control Number: 3060-1145.
    Title: Structure and Practices of the Video Relay Service Program, 
CG Docket No. 10-51.
    Form Number: N/A.
    Type of Review: Revision of a currently approved collection.
    Respondents: Business or other for-profit.
    Number of Respondents and Responses: 14 respondents; 1,421 
responses.
    Estimated Time per Response: 1 minute (.017 hours) to 25 hours.
    Frequency of Response: Annual, monthly, on occasion, one-time, and 
semi-annually reporting requirements; recordkeeping and third party 
disclosure requirements.
    Obligation To Respond: Required to obtain or retain benefit. The 
statutory authority for the information collection requirements is 
found at Section 225 of the Communications Act, 47 U.S.C. 225. The law 
was enacted on July 26, 1990, as Title IV of the ADA, Public Law 101-
336, 104 Stat. 327, 366-69.
    Total Annual Burden: 4,482 hours.
    Total Annual Cost: $35,600.
    Nature and Extent of Confidentiality: An assurance of 
confidentiality is not offered because this information collection does 
not require the collection of personally identifiable information (PII) 
from individuals.
    Privacy Impact Assessment: No impact(s).
    Needs and Uses: On April 6, 2011, in document FCC 11-54, the 
Commission released a Report and Order adopting final rules designed to 
eliminate the waste, fraud and abuse that has plagued the VRS program 
and had threatened its ability to continue serving Americans who use it 
and its long-term viability. The Report and Order contains potential 
information collection requirements with respect to the following seven 
requirements, all of which aims to ensure the sustainability and 
integrity of the TRS program and the TRS Fund. Though the Report and 
Order emphasizes VRS, many of the requirements also apply to other or 
all forms of TRS--which includes the adoption of the interim rule, 
several new information collection requirements, and all the proposed 
information collection requirements, except the ``Transparency and the 
Disclosure of Provider Financial and Call Data'' requirement.
    (a) Provider Certification Under Penalty of Perjury. The Chief 
Executive Officer (CEO), Chief Financial Officer (CFO), or other senior 
executive of a TRS provider shall certify, under penalty of perjury, 
that: (1) Minutes submitted to the Interstate TRS Fund (Fund) 
administrator for compensation were handled in compliance with section 
225 of the Act and the Commission's rules and orders, and are not the 
result of impermissible financial incentives, or payments or kickbacks, 
to generate calls, and (2) cost and demand data submitted to the Fund 
administrator related to the determination of compensation rates or 
methodologies are true and correct.
    (b) Requiring Providers To Submit Information About New and 
Existing Call Centers. VRS providers shall submit a written statement 
to the Commission and the TRS Fund administrator containing the 
locations

[[Page 24483]]

of all of their call centers that handle VRS calls, including call 
centers located outside the United States, twice a year, on April 1st 
and October 1st. In addition to the street address of each call center, 
the rules require that these statements contain (1) the number of 
individual CAs and CA managers employed at each call center; and (2) 
the name and contact information (phone number and e-mail address) for 
the managers at each call center. (2) VRS providers shall notify the 
Commission and the TRS Fund administrator in writing at least 30 days 
prior to any change to their call centers' locations, including the 
opening, closing, or relocation of any center.
    (c) Data Filed With the Fund Administrator To Support Payment 
Claims. VRS providers shall provide the following data associated with 
each VRS call for which a VRS provider seeks compensation in its filing 
with the Fund Administrator: (1) The call record ID sequence; (2) CA ID 
number; (3) session start and end times; (4) conversation start and end 
times; (5) incoming telephone number and IP address (if call originates 
with an IP-based device) at the time of call; (6) outbound telephone 
number and IP address (if call terminates with an IP-based device) at 
the time of call; (7) total conversation minutes; (8) total session 
minutes; (9) the call center (by assigned center ID number) that 
handles the call; and (10) the URL address through which the call was 
initiated. (2) All VRS and IP Relay providers shall submit speed of 
answer compliance data to the Fund administrator.
    (d) Automated Call Data Collection. TRS providers shall use an 
automated record keeping system to capture the following data when 
seeking compensation from the Fund: (1) the call record ID sequence; 
(2) CA ID number; (3) session start and end times, at a minimum to the 
nearest second; (4) conversation start and end times, at a minimum to 
the nearest second; (5) incoming telephone number (if call originates 
with a telephone) and IP address (if call originates with an IP-based 
device) at the time of the call; (6) outbound telephone number and IP 
address (if call terminates to an IP-based device) at the time of call; 
(7) total conversation minutes; (8) total session minutes; and (9) the 
call center (by assigned center ID number) that handles the call.
    (e) Record Retention. Internet-based TRS providers shall retain the 
following data that is used to support payment claims submitted to the 
Fund administrator for a minimum of five years, in an electronic 
format: (1) The call record ID sequence; (2) CA ID number; (3) session 
start and end times; (4) conversation start and end times; (5) incoming 
telephone number and IP address (if call originates with an IP-based 
device) at the time of call; (6) outbound telephone number and IP 
address (if call terminates with an IP-based device) at the time of 
call; (7) total conversation minutes; (8) total session minutes; and 
(9) the call center (by assigned center ID number) that handles the 
call.
    (f) Third-Party Agreements. VRS providers shall maintain copies of 
all third-party contracts or agreements so that copies of these 
agreements will be available to the Commission and the TRS Fund 
administrator upon request. Such contracts or agreements shall provide 
detailed information about the nature of the services to be provided by 
the subcontractor.
    (2) VRS providers shall describe all agreements in connection with 
marketing and outreach activities, including those involving 
sponsorships, financial endorsements, awards, and gifts made by the 
provider to any individual or entity, in the providers' annual 
submissions to the TRS Fund administrator.
    (g) Whistleblower Protection. TRS providers shall provide 
information about these TRS whistleblower protections, including the 
right to notify the Commission's Office of Inspector General or its 
Enforcement Bureau, to all employees and contractors, in writing. 
Providers that already disseminate their internal business policies to 
their employees in writing (e.g. in employee handbooks, policies and 
procedures manuals, or bulletin board postings--either online or in 
hard copy) must also explicitly include these TRS whistleblower 
protections in those written materials.

Federal Communications Commission.
Marlene H. Dortch,
Secretary.
[FR Doc. 2011-10343 Filed 4-29-11; 8:45 am]
BILLING CODE 6712-01-P