[Federal Register Volume 76, Number 71 (Wednesday, April 13, 2011)]
[Notices]
[Pages 20714-20715]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-8761]


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NATIONAL AERONAUTIC AND SPACE ADMINISTRATION

[Notice: (11-032)]


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: National Aeronautics and Space Administration.

ACTION: Notice of Information Collection. This is a 30-day notice of 
submission of information collection approval from the Office of 
Management and Budget and request for comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, NASA 
Headquarters has submitted a Generic Information Collection Request 
(Generic ICR): ``Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery'' to OMB for approval under the 
Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et seq.).

DATES: All comments should be submitted within 15 calendar days 
following the date of this publication.

ADDRESSES: Written comments may be submitted to Lori Parker, Office of 
the Chief Information Officer, Mail Suite 2S65, National Aeronautics 
and Space Administration, Washington, DC 20546-0001.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection instrument(s) and instructions 
should be directed to Lori Parker, Office of the Chief Information 
Officer, Mail Suite 2S65, National Aeronautics and Space 
Administration, Washington, DC 20546-0001, (202) 358-1351, 
[email protected].

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By

[[Page 20715]]

qualitative feedback we mean information that provides useful insights 
on perceptions and opinions, but are not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study. This feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    The Agency received no comments in response to the 60-day notice 
published in the Federal Register of December 22, 2010 (75 FR 80542).
    Below we provide NASA Headquarters projected average estimates for 
the next three years: \1\
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    \1\ The 60-day notice included the following estimate of the 
aggregate burden hours for this generic clearance federal-wide:
    Average Expected Annual Number of Activities: 25,000.
    Average Number of Respondents per Activity: 200.
    Annual Responses: 5,000,000.
    Frequency of Response: Once per request.
    Average Minutes per Response: 30.
    Burden Hours: 2,500,000.
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    Current Actions: New collection of information.
    Type of Review: New Collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Annual Number of Activities: 1,000.
    Respondents: 200,000 annually.
    Annual Responses: 200,000.
    Frequency of Response: Once per request.
    Average Minutes per Response: 15 minutes.
    Burden Hours: 50,000 hours (over three years).
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

Fran Teel,
Acting NASA Clearance Officer.
[FR Doc. 2011-8761 Filed 4-12-11; 8:45 am]
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