[Federal Register Volume 76, Number 62 (Thursday, March 31, 2011)]
[Notices]
[Pages 17861-17862]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-7512]


-----------------------------------------------------------------------

FEDERAL COMMUNICATIONS COMMISSION


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

March 24, 2011.
SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery. The 
Federal Communications Commission has submitted a Generic Information 
Collection Request (Generic ICR): ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery'' to OMB 
for approval under the Paperwork Reduction Act (PRA) of 1995, 44 U.S.C. 
3501 et seq.).
    The FCC may not conduct or sponsor a collection of information 
unless it displays a currently valid OMB control number. No person 
shall be subject to any penalty for failing to comply with a collection 
of information subject to the Paperwork Reduction Act (PRA) that does 
not display a currently valid OMB control number.

DATES: Written Paperwork Reduction Act (PRA) comments should be 
submitted on or before May 2, 2011. If you anticipate that you will be 
submitting PRA comments, but find it difficult to do so within the 
period of time allowed by this notice, you should advise the FCC 
contact listed below as soon as possible.

ADDRESSES: Direct all PRA comments to Nicholas A. Fraser, Office of 
Management and Budget, via fax at 202-395-5167 or via the Internet at 
[email protected] and to the Federal Communications

[[Page 17862]]

Commission via e-mail to [email protected]. To view a copy of this 
information collection request (ICR) submitted to OMB: (1) Go to the 
web page http://reginfo.gov/public/do/PRAMain, (2) look for the section 
of the web page called ``Currently Under Review'', (3) click on the 
downward-pointing arrow in the ``Select Agency'' box below the 
``Currently Under Review'' heading, (4) select ``Federal Communications 
Commission'' from the list of agencies presented in the ``Select 
Agency'' box, (5) click the ``Submit'' button to the right of the 
``Select Agency'' box, and (6) when the list of FCC ICRs currently 
under review appears, look for the title of this ICR (or its OMB 
Control Number, if there is one) and then click on the ICR Reference 
Number to view detailed information about this ICR.

FOR FURTHER INFORMATION CONTACT: Judith B. Herman, Office of Managing 
Director, (202) 418-0214. For additional information or copies of the 
information collection(s), contact Judith B. Herman, OMD, 202-418-0214 
or e-mail [email protected].

SUPPLEMENTARY INFORMATION:
    OMB Control Number: 3060-XXXX.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Form Number: N/A.
    Type of Review: New collection of Information.
    Respondents: Individuals or households; business or other for-
profit, not-for-profit institutions, and state, local or tribal 
government.
    Average Expected Number of Activities: 17.
    Number of Respondents and Responses: 9,600 + 250,000 respondents; 
9,600 + 250,000 responses.
    Estimated Time per Response: .166 hours (10 minutes).
    Frequency of Response: On time reporting requirement.
    Obligation to Respond: Voluntary.
    Total Annual Burden: 1,600 hours and 41,665 hours.
    Total Annual Cost: N/A.
    Privacy Act Impact Assessment: Undetermined at this time.
    Nature and Extent of Confidentiality: Undetermined at this time.
    Needs and Uses: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or change in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods of assessing potential 
non-response bias, the protocols for data collection, and any testing 
procedures that were or will be undertaken prior fielding the study. 
Depending on the degree of influence the results are likely to have, 
such collections may still be eligible for submission for other generic 
mechanisms that are designed to yield quantitative results.

Federal Communications Commission.
Marlene H. Dortch,
Secretary, Office of the Secretary, Office of Managing Director.
[FR Doc. 2011-7512 Filed 3-30-11; 8:45 am]
BILLING CODE 6712-01-P