[Federal Register Volume 76, Number 49 (Monday, March 14, 2011)]
[Notices]
[Pages 13673-13674]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-5705]


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NATIONAL FOUNDATION FOR THE ARTS AND THE HUMANITIES


National Endowment for the Arts; Agency Information Collection 
Activities: Proposed Collection; Comment Request; Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery

AGENCY: The National Endowment for the Arts, NFAH.

ACTION: 30-Day notice of submission of information collection approval 
from the Office of Management and Budget and request for comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, the 
National Endowment for the Arts has submitted a Generic Information 
Collection Request (Generic ICR): ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery'' to OMB 
for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et 
seq.).

DATES: Comments must be submitted to the Office of Information and 
Regulatory Affairs, Attn: OMB Desk Officer for the National Endowment 
for the Arts, Office of Management and Budget, Room 10235, Washington, 
DC 20503, 202-395-7316, within 30 days from the date of this 
publication in the Federal Register.

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please contact Sunil Iyengar, Director, Research & Analysis, National 
Endowment for the Arts, 1100 Pennsylvania Avenue, NW., Room 616, 
Washington, DC 20506-0001, telephone (202) 682-5654 (this is not a 
toll-free number), fax (202) 682-5677.

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data

[[Page 13674]]

collection, and any testing procedures that were or will be undertaken 
prior to fielding the study. Depending on the degree of influence the 
results are likely to have, such collections may still be eligible for 
submission for other generic mechanisms that are designed to yield 
quantitative results.
    The Agency received no comments were received in response to the 
60-day notice published in the Federal Register of December 22, 2010 
(75 FR 80542).
    Below we provide the National Endowment for the Arts' projected 
average estimates for the next three years: \1\
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    \1\ The 60-day notice included the following estimate of the 
aggregate burden hours for this generic clearance Federal-wide:
    Average Expected Annual Number of Activities: 25,000
    Average Number of Respondents per Activity: 200.
    Annual Responses: 5,000,000.
    Frequency of Response: Once per request.
    Average Minutes per Response: 30.
    Burden Hours: 2,500,000.
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    Current Actions: New collection of information.
    Type of Review: New Collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Annual Number of Activities: 4.
    Respondents: 7,091.
    Annual Responses: 7,091.
    Frequency of Response: Once per request.
    Average Minutes per Response: 11.25 minutes.
    Burden Hours: 1,186.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

Kathleen Edwards,
Support Services Supervisor, Administrative Services, National 
Endowment for the Arts.
[FR Doc. 2011-5705 Filed 3-11-11; 8:45 am]
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