[Federal Register Volume 76, Number 49 (Monday, March 14, 2011)]
[Notices]
[Pages 13672-13673]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-5701]


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NATIONAL FOUNDATION FOR THE ARTS AND THE HUMANITIES


National Endowment for the Arts; Agency Information Collection 
Activities: Proposed Collection; Comment Request; Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery

AGENCY: The National Endowment for the Arts, NFAH.

ACTION: 30-Day notice of submission of information collection approval 
from the Office of Management and Budget and request for comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, the 
National Endowment for the Arts has submitted a Generic Information 
Collection Request (Generic ICR): ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery'' to OMB 
for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et 
seq.).

DATES: Comments must be submitted to the Office of Information and 
Regulatory Affairs, Attn: OMB Desk Officer for the National Endowment 
for the Arts, Office of Management and Budget, Room 10235, Washington, 
DC 20503, 202-395-7316, within 30 days from the date of this 
publication in the Federal Register.

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please contact Sunil Iyengar, National Endowment for the Arts, 1100 
Pennsylvania Avenue, NW., Room 616, Washington, DC 20506-0001, 
telephone (202) 682-5654 (this is not a toll-free number), fax (202) 
682-5677.

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer

[[Page 13673]]

and stakeholder feedback in an efficient, timely manner, in accordance 
with the Administration's commitment to improving service delivery. By 
qualitative feedback we mean information that provides useful insights 
on perceptions and opinions, but are not statistical surveys that yield 
quantitative results that can be generalized to the population of 
study. This feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    The Agency received no comments in response to the 60-day notice 
published in the Federal Register of December 22, 2010 (75 FR 80542).
    Below we provide the National Endowment for the Arts' projected 
average estimates for the next three years:\1\
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    \1\ The 60-day notice included the following estimate of the 
aggregate burden hours for this generic clearance federal-wide:
    Average Expected Annual Number of activities: 25,000.
    Average number of Respondents per Activity: 200.
    Annual responses: 5,000,000.
    Frequency of Response: Once per request.
    Average minutes per response: 30.
    Burden hours: 2,500,000.
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    Current Actions: New collection of information.
    Type of Review: New Collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Annual Number of activities: 4 (FY 2011, 2012); 3 
(FY 2013).
    Respondents: 21,272.
    Annual responses: 7,024 (FY 2011); 7,524 (FY 2012); 6,724 (FY 
2013).
    Frequency of Response: Once per request.
    Average minutes per response: 11.25 minutes.
    Burden hours: FY 2011: 1,139.6; FY 2012: 1,309.6; FY 2013: 1,109.6.
    The NEA acknowledges that an agency may not conduct or sponsor, and 
a person is not required to respond to, a collection of information 
unless it displays a currently valid Office of Management and Budget 
control number.

Kathleen Edwards,
Support Services Supervisor, Administrative Services, National 
Endowment for the Arts.
[FR Doc. 2011-5701 Filed 3-11-11; 8:45 am]
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