[Federal Register Volume 76, Number 48 (Friday, March 11, 2011)]
[Notices]
[Pages 13436-13437]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-5589]


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MERIT SYSTEMS PROTECTION BOARD


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Merit Systems Protection Board.

ACTION: 30-day notice of submission of information collection approval 
from the Office of Management and Budget (OMB) and request for 
comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, the Merit 
Systems Protection Board (MSPB) has submitted a Generic Information 
Collection Request (Generic ICR): ``Generic Clearance for the 
Collection of

[[Page 13437]]

Qualitative Feedback on Agency Service Delivery'' to OMB for approval 
under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et seq.).

DATES: Comments must be submitted April 11, 2011.

ADDRESSES: Written comments may be submitted to William D. Spencer, 
Clerk of the Board, Merit Systems Protection Board, 1615 M Street, NW., 
Washington, DC 20419; (202) 653-7200, fax: (202) 653-7130, or e-mail: 
[email protected]. Written comments also should be submitted to OMB by e-
mail: [email protected].

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please contact William D. Spencer, Clerk of the Board, Merit Systems 
Protection Board, 1615 M Street, NW., Washington, DC 20419; (202) 653-
7200, fax: (202) 653-7130, or e-mail: [email protected].

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between MSPB and its customers and stakeholders. It will 
also allow feedback to contribute directly to the improvement of 
program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    The MSPB did not receive any comments in response to the 60-day 
notice published in the Federal Register of December 22, 2010 (75 FR 
80542).
    Below we provide the MSPB's projected average estimates for the 
next three years: \1\
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    \1\ The 60-day notice included the following estimate of the 
aggregate burden hours for this generic clearance Federal 
Government-wide:
    Average Expected Annual Number of activities: 25,000.
    Average number of Respondents per Activity: 200.
    Annual responses: 5,000,000.
    Frequency of Response: Once per request.
    Average minutes per response: 30.
    Burden hours: 2,500,000.
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    Current Actions: New collection of information.
    Type of Review: New Collection.
    Affected Public: Individuals and households, businesses and 
organizations, State, Local or Tribal Government.
    Average Expected Annual Number of Activities: 12.
    Respondents: 7,000.
    Annual responses: 3,500.
    Frequency of Response: Once per request.
    Average minutes per response: 30.
    Burden hours: 1,750.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid OMB control number.

William D. Spencer,
Clerk of the Board.
[FR Doc. 2011-5589 Filed 3-10-11; 8:45 am]
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